Reconditioning Coordinator - AN Chevy Mesa

About the Role

Manage, write, and track all Reconditioning, PDI, and Inventory Recalls. Responsible for communication, work allocation, supervision, and training of a team of (or individual) Technicians and Porters to ensure efficient and productive team performance and a compliant reconditioning process. The incumbent ensures efficient and timely processing of used vehicle reconditioning, PDIs, and recall completion for all New/Used vehicles, supporting AutoNation’s four-day turnaround target.

The RPR goals are to produce:

• Increased Used Vehicle Gross and average monthly sales by providing high-quality, front-line ready vehicles for online placement.
• Increased After-Sales Internal Gross by managing the Recall, Reconditioning, and PDI process.

Responsibilities

• Oversee all internal repair orders for PDI, CPO, New/Used Required Recalls, and reconditioning service for all used vehicles.
• Participate in service and sales team meetings to provide updates on prior day performance.
• Maintain a schedule of Reconditioning/PDI Service Technician and Porter absences (training, vacation, or personal reasons) in conjunction with the Service Director/Manager to ensure proper staffing.
• Identify all store inventory with open recalls, schedule, and complete them when parts are available.
• Liaise with parts/service teams for timely recall completion; coordinate with other company or non-company stores for non-brand products.
• Conduct walk-around inspections with the Used Car Manager for all store-owned vehicles prior to reconditioning to determine inspection/certification type and requirements to meet AutoNation Appearance Standards.
• Create comprehensive estimates based on inspections and technician findings, including specific work required, total cost, and timing before work begins.
• Communicate via RPR Compass (when available) to obtain approval for additional work as needed.
• Ensure all repairs are documented on a single repair order and closed by the next business day of completion.
• Manage all reconditioning within the After-Sales Compass RPR system, utilizing all functions to maintain vehicle status.
• Ensure best parts options and correct pricing for all reconditioning work, including approved labor time and sale amounts based on labor time guides.
• Ensure each CPO criteria is fulfilled, consistent with OEM and AutoNation Standards.
• Manage Reconditioning Vendor relationships to improve quality, cycle time, and accurate, timely invoices.
• Demonstrate behaviors consistent with the Company’s Vision, Mission, and Values in all interactions with customers, co-workers, and suppliers.
• Adhere to all company policies, procedures, and safety standards.

Requirements

• Must meet company’s requirements for employment.
• Valid in-state driver’s license and a safe driving record.
• Ability to drive manual transmission vehicles.
• Professional appearance.
• Demonstrated customer service skills.
• Previous industry knowledge preferred.
• High school diploma or equivalent.
• Ability to read and comprehend written instructions and information.
• Production-related experience preferred.
• ASE certification preferred.
• Excellent written, oral, and interpersonal communication skills.

Physical Requirements

• Exposure to inclement weather.
• Ability to operate an automobile.
• Prolonged periods of standing, stooping, and bending.

Benefits

• Competitive compensation and 401k matching.
• Health, dental, and vision insurance plans, including maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access to YouDecide, a website with offers from top providers and retailers.
• Participation in the DRVPNK mission, raising and donating millions to cancer research and treatment in partnership with nationwide cancer charities.