Receptionist - Switchboard

Location: Corpus Christi, TX

About the role

Come work in an environment where we truly value and respect those we serve and believe in the mission that all people can achieve a higher level of wellness and independence. The state supported living centers serve people with intellectual and developmental disabilities who are medically fragile or who have behavioral problems. The centers provide campus-based direct services and supports at 13 centers located throughout the state.

Responsibilities

• Attends work on a regular basis and may be required to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned.
• Provides prompt and professional telephone support by greeting callers, addressing general inquiries, and accurately routing calls to the appropriate staff to ensure effective communication and service delivery.
• Takes and relays messages, while coordinating and scheduling appointments to ensure organized and timely operations.
• Ensures accurate documentation by maintaining detailed phone and visitor logs, supporting efficient tracking, reporting, and security procedures.
• Provides guidance to callers and visitors by identifying and referring them to relevant services or resources available through other agencies or organizations, ensuring they receive accurate and timely assistance.
• Welcomes visitors with a friendly and professional demeanor, ensures proper check-in procedures, and promptly notifies appropriate staff of visitors’ arrival.
• Assists visitors by distributing required forms and information. Forwards completed forms to the relevant staff to support efficient workflow and communication.
• Maintains a clean, organized, and welcoming front desk and lobby area, ensuring it is stocked with necessary materials, creating a professional and welcoming environment for visitors and staff.
• Notifies security of any suspicious activity or unruly visitors.
• Assists in safeguarding documents in receptionist care and control and abiding by all federal and state privacy laws, state hospital policies in the course of duties.
• Performs other duties as assigned by supervisor, including actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.

Requirements

• Education equivalent to a high school degree OR at least one year of paid work experience in a receptionist or clerical position.
• Applicants must pass a fingerprint criminal background check, pre-employment drug screen, and registry checks including the Client Abuse/Neglect Reporting System (CANRS), Nurse Aide, Medication Aide and Employee Misconduct and HHS List of Excluded Individuals/Entities (LEIE).
• Males between the ages of 18 – 25 must be registered with the Selective Service.
• All State Supported Living Center Employees are subject to Random Drug Testing.
• Flexibility in work hours may be required for this position. The position may be required to work overtime and/or extended hours.
• Must be willing to work weekends and holidays.
• All applicants must be at least 18 years of age to be considered for employment at a state-operated facility.

Skills

• Knowledge of modern phone equipment to include voice over Internet protocol and PBX equipment.
• Skill in the use of standard agency computer hardware and software such as Microsoft Office Suite.
• Skill in organizing documents, electronically and hard copy.
• Skill in managing multiple priorities.
• Ability to establish and maintain effective working relationships with customers, staff, peers, management and external contacts.
• Ability to communicate effectively orally and in writing.

Benefits

Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, and numerous opportunities for career advancement. Explore more details on the Benefits of Working at HHS webpage.

Pay

Salary Range: $2,481.75 - $3,404.91 per month

Schedule

• Full time
• Evening shift (Second); Days (First)
• Not eligible for telework
• Travel: Up to 5%