Receptionist (Substance Use Treatment) - Carbondale, IL

Gateway Foundation, Inc. is a national non-profit dedicated to helping individuals with substance use and mental health disorders. Established in 1968, Gateway provides essential tools and knowledge for recovery, positively impacting hundreds of thousands of lives. The organization is recognized for innovative, effective treatment approaches and maintaining high standards.

About the role

Join our team and make a meaningful impact by delivering high-quality clinical services to underserved populations. Gateway Foundation values its employees and fosters a vibrant culture that emphasizes teamwork and professional growth, offering both personal and professional fulfillment.

Responsibilities

• Greeting and directing visitors
• Answering, screening, and routing telephone calls and relaying messages
• Responding to routine inquiries, maintaining record keeping and filing systems
• Performing related office duties such as sorting and distributing mail, photocopying, and assembling documents
• Assisting other administrative staff with assigned work
• Other duties as assigned

Requirements

• High school diploma or equivalent required
• Minimum 6 months of related experience in general office procedures required
• Working knowledge of MS Office software applications (Word and Excel) required

Qualifications

Physical Requirements

• Ability to sit for extended periods (critical)
• Ability to use a keyboard to enter, retrieve, or transform words or data
• Hearing ability necessary to respond to telephones or pages, and hear speech (critical)
• Ability to communicate with others in person or by telephone

Pay

$15.62 - $20.30 per hour (based on experience). Gateway Foundation conducts annual reviews including merit increases.

Schedule

Monday - Friday

Benefits

Health and Wellness

• Medical, dental, and vision insurance for employees and dependents
• Employee wellness program promoting health and fitness and offering cash-saving premiums
• Employee assistance programs focused on mental health

Financial Wellbeing

• 403(b) Retirement Plan with 3% employer match
• Short-term and Long-term Disability and Life and AD&D Insurance paid for by Gateway
• Flexible Spending Accounts for medical and dependent care
• Public Service Loan Forgiveness (PSLF)

Flexibility and Time Off

• 18 paid time off days per year – accrual rates increase with years of service
• 9 paid company holidays
• Work-life balance

Personal Development

• Training & Development Programs
• Tuition Reimbursement - up to $5,250 per calendar year
• eLearning access to online courses that provide CEUs and job-related training
• Clinical Supervision: Formal and informal guidance

Location: Gateway Foundation Residential Substance Abuse Treatment Facility, 1080 E Park St, Carbondale, IL 62901