Receptionist - State Farm Agent Team Member

About the Role

Katie Clouse State Farm is looking for a friendly, organized, and customer-focused Receptionist to join our team. This is a primarily customer service role for someone who enjoys helping people, creating positive first impressions, and keeping an office running smoothly. As the first person customers see or speak with, you'll play an important role in delivering an exceptional customer experience while supporting the agency's daily operations.

Licensing Requirement

This is a licensing-contingent position. A Missouri Property & Casualty insurance license must be obtained within 30 days of your start date. No insurance license is required to apply. We provide study materials, coaching, and full support throughout the licensing process.

What You'll Do

• Welcome customers with a warm, professional, and friendly attitude.
• Answer incoming calls and direct customers to the appropriate team member.
• Schedule appointments and manage daily office communications.
• Assist customers with payments, policy questions, and general service requests.
• Maintain accurate customer records and documentation.
• Follow up with customers to ensure questions and service requests are resolved.
• Support the agency with administrative tasks that keep the office running efficiently.
• Identify opportunities to connect customers with licensed team members when additional insurance needs arise.

What We're Looking For

• Previous receptionist, administrative, retail, hospitality, banking, or customer service experience preferred.
• Outstanding communication and interpersonal skills.
• Friendly, positive, and professional demeanor.
• Strong organizational and multitasking abilities.
• Detail-oriented with excellent follow-through.
• Basic computer skills, including Microsoft Office and CRM systems.
• Willingness to obtain a Missouri Property & Casualty insurance license within 30 days of employment.

What We Offer

• Competitive hourly pay.
• Paid training and full licensing support.
• Monday–Friday schedule with no evenings or weekends.
• Supportive, team-oriented work environment.
• Opportunities for professional growth within the agency.

Schedule

Monday–Friday, 11:00 AM – 5:00 PM. In-office position located at 1733 S. 15th Street, Ozark, MO 65721.

Pay

$18.00 per hour.