Receptionist - State Farm Agent Team Member

About the role

Renee Forde State Farm is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Director of First Impressions.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Aid in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers' needs.
• Support the team with various administrative tasks and projects.
• Follow up on documentation needed
• Set up policyholder review appointments
• Follow up on past due payments for customers with friendly reminders

Requirements

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Self-motivated and can prioritize tasks to be completed in time blocks while managing incoming phone calls and walk-in traffic.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Qualifications

• Are you driven and ambitious?

Benefits

• Our office is located in West Fargo on Veterans Blvd.
• We have received awards including: Chairman's Circle, Ambassador Travel, Legion of Honor, and Senior Vice President's Club.

Pay

As an independent contractor, pay varies based on performance and experience.

Schedule

Hours vary based on the needs of the agency and the individual.

Skills

• Self-motivated and can prioritize tasks to be completed in time blocks while managing incoming phone calls and walk-in traffic.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.