Receptionist part time

Encore of Foulk is seeking a warm, friendly candidate with a welcoming presence to join our five-star team.

About the role

The Receptionist is responsible for answering and transferring all incoming calls in a courteous and professional manner, providing information, direction, and assistance to residents, staff, guests, and vendors, and performing various clerical duties as assigned.

Responsibilities

• Open and close the reception desk, securing all files, keys, and equipment in the office area.
• Communicate promptly and clearly all messages and material directed to appropriate parties through the business office.
• Accept and record payments, reservations, appointments, cancellations, and similar transactions as directed.
• Greet all visitors (residents, staff, guests, vendors) courteously, providing information, guidance, or assistance to present the best possible image of the community.
• Attend in-service training and education sessions as assigned.
• Perform specific work duties and responsibilities as assigned by supervisor.

Hospitality Focus

Foulk Manor embraces a culture of hospitality, guided by the following principles:

• Greet residents, employees, and guests warmly, by name and with a smile.
• Treat everyone with courteous respect.
• Anticipate and act on the needs of residents, employees, and guests.
• Listen and respond enthusiastically in a timely manner.
• Hold yourself and others accountable.
• Embrace and value differences.
• Make residents, employees, and guests feel important.
• Ask, “Is there anything else I can do for you?”
• Maintain high levels of professionalism in conduct and appearance at all times.
• Pay attention to details.

Wellness Focus

Employees are expected to promote a healthy community culture for residents and staff, addressing eight dimensions of wellness: Emotional, Environmental, Health Services, Intellectual, Physical, Social, Spiritual, and Vocational. This whole-person approach ensures residents' wellness needs are met for mind, body, and soul, benefiting employees as well.

Requirements

• High school graduate preferred.
• Ability to communicate efficiently in English using proper grammar in a pleasant manner.
• Typing and experience with business machines is desirable.
• Must handle multiple routine tasks, following specific and general instructions carefully.

Physical Requirements / Working Conditions

• Minimal physical effort; 75% of the workday is spent sitting, standing intermittently, and bending.
• Must be able to lift and carry up to 20 pounds.
• Requires manual coordination to operate switchboard, computer, and other business equipment.
• Requires continuous mental and visual attention to diversified operations.
• Must function efficiently despite distractions and interruptions.
• Communicates orally and/or in writing with residents, coworkers, families, and the public.

Schedule

• 4:00 PM – 8:00 PM, with occasional 8:00 AM – 4:00 PM shifts.
• Every other weekend required.