Receptionist, Outpatient Behavioral Health- Rockford

About the Role

The Receptionist is a key member of the Relief Mental Health care team, responsible for creating a welcoming, professional, and efficient front desk experience for patients. This role supports patient flow, data accuracy, revenue integrity, and overall clinic operations while upholding HIPAA compliance and exceptional customer service standards.

Responsibilities

• Greet patients warmly and professionally upon arrival
• Check patients in and verify appointment details
• Confirm and update patient demographics and insurance information
• Provide and collect required paperwork and assessments
• Ensure patients are accurately reflected in internal systems
• Thank patients at checkout and provide clear next-step instructions
• Collect patient copays, cash-pay balances, and cancellation fees
• Communicate outstanding balances discreetly and professionally
• Schedule or confirm follow-up appointments based on provider instructions
• Monitor voicemail throughout the day and transcribe messages accurately
• Route calls and messages to appropriate departments (clinical, billing, operations)
• Maintain accurate documentation in the Receptionist Activity Log
• Run daily and weekly insurance verifications
• Identify and flag inactive insurance plans
• Perform next-day patient audits
• Review upcoming schedules to identify gaps, errors, or double booking
• Conduct appointment confirmation calls/texts
• Assist with basic clinical or operational tasks (e.g., scanning paperwork, supporting TMS patients, taking blood pressures)
• Maintain a clean, organized, and welcoming front desk and waiting area

Qualifications

• High school diploma or equivalent required
• Prior experience in a medical, mental health, or customer service setting preferred
• Strong communication and interpersonal skills
• Excellent attention to detail and organizational abilities
• Comfort using technology systems (EHR, scheduling platforms, Monday.com, insurance portals)
• Ability to manage multiple priorities in a fast-paced environment
• Professional, compassionate, and patient-centered demeanor