Receptionist (On-Call)

Position Overview

The Receptionist is responsible for greeting, checking in, and directing individuals who come on campus and connecting them to the appropriate party. They will arrange transportation services and visitation appointments for families when needed. They will answer phones promptly and direct calls to appropriate parties and will help process mail.

Essential Functions

• Answer all outside and in-house phone calls in a professional manner and connect to the appropriate staff member, resident, and patients.
• Absorb and direct residents and visitors to the appropriate parties. Promptly alert employees and patients when visitors are here.
• Maintain security by monitoring all in-coming and out-going foot traffic using security monitors and screen visitors entering the campus.
• Support guests with the use of the check-in Accushield platform.
• Coordinate with on-campus shuttle driver to assist residents with offsite appointment transportation.
• Coordinate staff and security responses to the wonder guard system.
• Maintain switchboard/front desk filing system.
• Respond to visitation email and phone requests as needed.
• Ability to respond efficiently and accurately.
• Coordinate delivery of flowers and packages to the Home.
• Assist in sorting resident mail and processing outgoing registered and certified mail.
• Maintain and monitor calendars for the front desk.
• Coordinating and managing communication between guests and appropriate staff and follow-up to ensure customer concerns are resolved.
• Promote/conduct education on all amenities, conveniences, and programs offered.
• Perform other duties as assigned.
• Some administrative duties such as copying, printing, etc.
• Check the general voicemail at the opening and closing of your shifts and forward messages to the correct person.

Qualifications

• High school diploma or equivalent, plus two years of college-level general business courses; Associates degree in business
• Two years administrative assistant experience
• One year of experience using multi-line telephone systems and hand-held radios.
• Demonstrated proficiency with MS Office, including Outlook, Word, Excel
• Demonstrated ability to build rapport quickly with peers and customers
• Excellent communications skills, both written and verbal
• Ability to read, write, communicate and comprehend verbal and written instructions in English
• Flexible schedule required

Benefits

• Full Benefits (Medical, Dental, & Vision)
• 403(b) Retirement Plan
• Paid Time Off (PTO)
• Tuition Reimbursement
• Commuter Benefits
• Weekday Shuttle Services to and from Glen Park Station

Equal Employment Opportunity / ADA / FEHA Compliance

At SFCJL, we comply with the ADA, FEHA, and all applicable employment laws. Qualified applicants with disabilities are encouraged to apply. If you require a reasonable accommodation, please contact Human Resources at ada@sfcjl.org.

About the Role

Nestled in San Francisco's Excelsior neighborhood on a nine-acre campus, the San Francisco Campus for Jewish Living (SFCJL) is the leading senior services organization in Northern California. Our continuum of care includes: the Frank Residences assisted living and memory care; the Jewish Home and Rehabilitation Center, offering long-term skilled nursing, short-term rehabilitation, an acute geriatric psychiatric unit for adults over the age of 65; and our Foundation.

We are equally proud of our inclusive culture, where 950 team members of diverse faiths and backgrounds work together in shared purpose.

Why Work With Us

• Mission-driven nonprofit organization
• Competitive compensation and comprehensive benefits
• Meaningful work that positively impacts the lives of older adults every day
• Inclusive community, welcoming to all (you do not need to be Jewish to live or work here)
• Supportive, team-oriented environment
• Opportunities for professional growth and development
• Collaborative leadership focused on enhancing the employee experience

Pay and Schedule

Pay Rate: $24.79/hr
Schedule: On Call, AM 7:00 AM - 3:30 PM OR PM 3:30 PM - 7:30 PM