Receptionist - Old Town Fort Collins

The Screamin Peach is a locally owned business proud to stand apart from factory-style waxing studios. Our comfortable environment, talented team, and personalized service have gained local and national recognition. Since 2006, we’ve helped people from all walks of life feel good about themselves by providing exceptional hair removal services in Northern Colorado. We believe in one-on-one relationships built on open communication, support, kindness, and respect—it’s about more than just hair, it’s about personalized care.

About the role

This is a hands-on receptionist sales position with day-to-day duties including:

• Scheduling client appointments
• Answering phone calls, text messages, and emails
• Checking clients in and out
• Enforcing our booking policy
• Handling cash and processing payments
• Assisting customers and answering questions
• Selling retail products
• Cleaning and merchandising the boutique area

Responsibilities

• Providing excellent customer service to all clients
• Following all company rules and policies
• Exemplifying our core values
• Communicating sales and specials to clients
• Managing the appointment book and confirming client appointments
• Following new client retention protocol
• Handling boutique retail tasks: steaming, tagging, arranging, merchandising, cleaning, stocking, and dressing mannequins
• Assisting clients with retail boutique items, fitting rooms, and sales
• Maintaining a clean and presentable shop environment
• Performing opening and closing duties
• Assisting with other duties as delegated

Requirements

• 1+ years of customer service or retail experience preferred
• 1+ years of receptionist experience preferred
• Familiarity with Zenoti software considered an asset
• Exceptional customer service skills with a positive attitude
• Strong verbal and written communication abilities
• Ability to multi-task in a fast-paced environment

Pay

$15.16/hour during training, increasing to $16.00/hour once fully trained.

Benefits

• Competitive cash compensation
• Aflac supplemental health plan
• Access to Telehealth network at no additional cost
• Generous PTO, including paid sick leave