Receptionist/Office Coordinator (South Burlington, VT)

About the Role

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.

This position provides receptionist and office coordination support for the Property & Casualty and Benefits teams in the South Burlington office. Responsibilities include serving as a point of contact for clients, visitors, employees, and vendors while supporting daily office operations and administrative needs.

Responsibilities

• Greet clients and visitors and answer incoming department phone calls.
• Open, scan, and distribute daily mail; process checks and route them appropriately.
• Manage incoming and outgoing mail, postage, packages, courier requests, and deliveries.
• Order and maintain office supplies and assist with building-related needs.
• Maintain office phone lists, resource sheets, and other administrative materials.
• Print and mail client documents, including certificates of insurance and policies as needed.
• Document client conversations and phone calls in EPIC.
• Provide administrative support to the Property & Casualty and Benefits teams.
• Maintain an organized, professional office environment.
• Perform other duties as assigned.

Requirements

• Strong attention to detail and organizational skills.
• Excellent verbal and written communication skills.
• Professional, courteous, and customer-focused demeanor.
• Ability to prioritize and manage multiple responsibilities.
• Ability to work independently with minimal supervision.
• Basic computer proficiency, including Microsoft Outlook and Microsoft Word.
• Ability to learn and work within the EPIC agency management system.

Qualifications

High school diploma or an equivalent required.

Benefits

• PTO & paid holidays
• 401(k) with match
• Exclusive discount programs
• Health & wellness