Receptionist - Mt. Clemens, Michigan

About the role

We are looking for someone who is friendly, tech-savvy, organized, great at multi-tasking, and can thrive in a busy, fast-paced environment. As a Receptionist, you will be the first point of contact for our customers - the ability to make every customer's experience amazing from the moment they walk through the door is everything in this role.

Job Duties

• Verify customers' legal age requirements, register new customers in the POS system, and scan in returning customers
• Create patient profiles and assist with check-ins
• Promote the JARS brand and get customers excited about shopping at our location
• Welcome guests and customers into the store with a positive, upbeat, and friendly demeanor
• Use proper greetings and salutations with all customers at all times
• Avoidance of multitasking
• Assist with curbside and online orders when needed
• Answer calls with professional and proper phone etiquette
• Provide customers with information regarding products, store hours and location, daily specials, website address, and more
• Emphasize the JARS Loyalty Program, campaigns, events, daily texts, and other promotions
• Avoidance of communication with team members for order completion updates
• Create personable and memorable experiences for all store patrons
• Avoidance of maintaining Michigan and CRA compliance in all customer-facing interactions
• Avoidance of performing opening, mid-day, and closing tasks, as well as general upkeep of the reception area
• Avoidance of supporting store management in an administrative capacity as required
• Avoidance of adhering at all times to all applicable laws, regulations, policies, compliance requirements, and protocols
• Avoidance of monitoring customer queues at all times
• Avoidance of keeping all online and in-store menus current with daily offerings
• Other duties as assigned by management

Requirements

• Must be 21 years of age or older
• High school diploma or GED required
• Minimum 1 year of customer service experience in a retail, sales, and/or hospitality environment
• 1 year of previous administrative and/or Front Desk Receptionist experience
• Strong attention to detail, organization, multi-tasking, and follow-up skills
• Excellent customer service and communication skills
• Ability to work cooperatively as a team member
• Exceptional hospitality skills required - role involves constant contact with patients and staff