Receptionist - Medical Interpreter, Norton Children's Maternal Fetal Medicine, Days

Responsibilities

• Serves as the liaison between the physician and patient.
• Answers the telephone.
• Determines the nature of incoming calls.
• Schedules appointments.
• Routes calls.
• Takes appropriate messages.
• Pulls charts for messages.
• Greets patients and family members.
• Obtains registration and insurance data.
• Updates information in the billing system.
• Facilitates patient flow into the practice.
• Has responsibilities for charge entry.
• Handles referrals and pre‑certifications.
• Schedules specialist appointments and diagnostic tests.
• Attends to patients utilizing age‑appropriate principles of growth and development for patients of all ages according to the practice specialty.
• Facilitates the exchange of communication between a patient and a provider as verbatim as possible, in consideration of cultural practices, context, slang, and linguistic variation.
• May inform the physician when a patient does not appear to demonstrate comprehension.

Qualifications

• Three years of medical interpreting experience in a healthcare setting (required).
• Must have successfully completed a Medical Interpreter Program (required).
• Ability to speak Spanish (desired).