Receptionist - IDEA Weslaco (Immediate Opening)

About the role

The mission for the receptionist is to support students, families and team members by providing excellent customer service and serving as the first point-of-contact for students, parents, visitors and phone inquiries. The receptionist will focus primarily on ensuring parent satisfaction and ensuring families' needs are met by sharing information, coordinating with other team members, and greeting all visitors.

Responsibilities

• Manages all front office traffic including late students, parents, and visitors.
• Ensures each visitor has the appropriate credentials to enter campus site and to pick up students.
• Utilizing PowerSchool to locate student schedule for parent pick-ups.
• Communicating with teachers on student pick-ups.
• Direct visitors to appropriate team member.
• Direct late students to SIS Coordinator.
• Maintains copies of forms, events, and related information for the campus site and IDEA Public Schools.
• Organizing essential forms and documents for families including FARM applications, uniform guide, applications, etc. in a binder, portfolio, etc.
• Copying materials to ensure there is always a supply of all documents at hand.
• Communicating effectively with Campus Lead Team and Campus Ops team to ensure all documents for activities, events, etc. are current.
• Captures and coordinates student records to appropriate team member.
• Maintaining confidentiality of records as appropriate.
• Collaborating with appropriate team members to establish system of transferring student records, ie. Dropping off records in a sealed folder in SIS office, Health Services Coordinators office, etc.
• Answers phone calls by providing general information and/or connecting call to appropriate team member.
• Familiarizing with various roles and duties of team members ie. SIS manages all schedule changes, APO manages all student absences inquiries, etc.
• Managing a list of extensions and ensuring list remains updated throughout the year.
• Serves as a liaison between parents, students and team members.
• Communicates morning announcements to students and team members.
• Exemplifies IDEA core values and exemplar customer service skills.
• Provides lead team support as needed.
• Recruiting students for the following school year if needed.
• Exercise good judgment and excellent customer service: Answering all phone calls, Greeting parents, students, visitors.
• We look for Team and Family who embody the following values and characteristics:
• Believes and is committed to our mission and being an agent of change: that all students are capable of getting to and through college
• Holds effective outcomes and results, and wants to be held accountable for them
• Has a propensity for action, willing to make mistakes by doing in order to learn and improve quickly
• Works with urgency and purpose to drive student outcomes
• Thrives in an entrepreneurial, high-growth environment; is comfortable with ambiguity and change
• Sets and reaches ambitious goals every day
• Works through silos and forges strong cross-departmental relationships in order to achieve outcomes
• Seeks and responds well to feedback, which is shared often and freely across all levels of the organization
• We believe in education as a profession and hold ourselves to high level of conduct, professionalism and behaviors as models for our colleagues and students.

Qualifications

• Education: High school diploma or GED.
• Experience: One year of clerical experience in office setting.
• Knowledge And Skills: Proficient keyboarding skills, Effective organization, communication, and interpersonal skills, Ability to follow written instructions and operate multi-line phone system.

Benefits

Compensation for this role is set at an hourly rate ranging between $16.26 for 0 years of experience and $20.40. This role is also eligible for a performance bonus based on team performance and goal attainment. Other Benefits We offer a comprehensive benefits plan, covering the majority of the employee premium for the base medical plan and subsidizing the majority of costs for a spouse/domestic partner and children. Some of the special benefits we offer at IDEA include: Paid Family Leave: Eligible staff may receive up to 8 weeks of paid leave for the birth or adoption of a child, based on their tenure with the organization and caregiver designation. Tuition Reimbursement: Staff members may apply for up to 50% of tuition paid toward a qualifying degree program, up to $5,250 maximum per year subject to manager discretion and budget availability. Employer-Paid Mental/Behavioral Health: 5 face-to-face counseling sessions within a year, unlimited 24/7 telephonic counseling, and other work-life services available at no cost. Other benefits include dental and vision plans, disability, life insurance, parenting benefits, generous vacation time, referral bonuses and professional development. IDEA may offer a relocation allowance to defray the cost of moving for this role, if applicable.

Pay

This role is eligible for a performance bonus based on team performance and goal attainment. Compensation for this role is set at an hourly rate ranging between $16.26 for 0 years of experience and $20.40.

Schedule

Compensation for this role is set at an hourly rate ranging between $16.26 for 0 years of experience and $20.40.