Receptionist - IDEA San Juan (26-27))

About the role

The receptionist supports students, families, and team members by providing excellent customer service and serving as the first point-of-contact for inquiries.

Responsibilities

• Ensures each visitor has the appropriate credentials to enter campus site and to pick up students
• Utilizes PowerSchool to locate student schedules for parent pick-ups
• Communicates with teachers on student pick-ups
• Directs visitors to appropriate team members
• Directs late students to SIS Coordinator
• Maintains copies of forms, events, and related information for the campus site and IDEA Public Schools
• Organizes essential forms and documents for families including FARM applications, uniform guide, applications, etc.
• Communicates effectively with Campus Lead Team and Campus Ops team to ensure all documents for activities, events, etc. are current
• Collaborates with appropriate team members to establish system of transferring student records
• Maintains confidentiality of records as appropriate
• Answers phone calls by providing general information and/or connecting call to appropriate team member
• Familiarizes with various roles and duties of team members
• Manages a list of extensions and ensures list remains updated throughout the year
• Serves as a liaison between parents, students, and team members
• Communicates morning announcements to students and team members
• Exemplifies IDEA core values and exemplar customer service skills
• Provides lead team support as needed
• Recruits students for the following school year if needed
• Exercises good judgment and excellent customer service
• Answers all phone calls
• Greet parents, students, visitors
• Serves as backup for the Nurse/Health Aide

Qualifications

• High school diploma or GED
• One year of clerical experience in an office setting
• Proficient keyboarding skills
• Effective organization, communication, and interpersonal skills
• Able to follow written instructions and operate multi-line phone system

Skills

• Effective organization, communication, and interpersonal skills
• Able to follow written instructions and operate multi-line phone system

Benefits

• Comprehensive benefits plan, covering the majority of the employee premium for the base medical plan and subsidizing the majority of costs for a spouse/domestic partner and children
• Paid Family Leave: Eligible staff may receive up to 8 weeks of paid leave for the birth or adoption of a child, based on their tenure with the organization and caregiver designation
• Tuition Reimbursement: Staff members may apply for up to 50% of tuition paid toward a qualifying degree program, up to $5,250 maximum per year subject to manager discretion and budget availability
• Employer-Paid Mental/Behavioral Health: 5 face-to-face counseling sessions within a year, unlimited 24/7 telephonic counseling, and other work-life services available at no cost
• Dental and vision plans, disability, life insurance, parenting benefits, generous vacation time, referral bonuses and professional development

Pay

Compensation for this role is set at an hourly rate ranging between $`6.26 for 0 years of experience and $20.40. This role is also eligible for a performance bonus based on team performance and goal attainment.

Schedule

Details on the schedule are not specified in the job posting.