Receptionist HCC

About the Role

The duties and responsibilities include performing day-to-day administrative, secretarial, and receptionist functions of the facility in accordance with current established procedures, and as directed by the Office Supervisor.

Responsibilities

• Answers incoming telephone calls and directs them to the appropriate person or department.
• Maintains confidentiality of all pertinent personnel information in accordance with the Privacy Act and established personnel policies.
• Types documents, reports, letters, etc., at least 50 words per minute with high accuracy.
• Remains focused on repetitious tasks for long periods while completing paperwork.
• Recognizes, responds to, and/or reports resident emergency situations immediately.
• Maintains strict confidentiality of all facility data.
• Communicates with and supports residents, families, visitors, etc.
• Maintains privacy of records, conditions, and other information relating to residents, employees, and the facility.
• Performs assigned tasks in accordance with policies and procedures, and as instructed by the Administrator.
• Notifies supervisor of pending absence or tardiness within the time frame described in the personnel handbook.
• Operates copier, office machines, computer, etc., as directed.
• Prepares and mails statements in accordance with established billing procedures.
• Assists in preparing time cards and distributing payroll checks.
• Maintains current files and listings of residents, emergency phone numbers of on-call personnel, and key personnel.
• Greets visitors, guests, residents, salespeople, and others; monitors or reports suspicious persons or situations to the Administrator.
• Receives, sorts, and distributes mail as directed.
• Refers difficult and conflicting interactions or situations to the Administrator or appropriate department head.
• Conducts annual salary and wage surveys and reports findings to the Administrator.
• Assists in reporting complaints and grievances from residents, families, visitors, and partners.
• Assists with completing forms, reports, etc., that are not considered essential functions.
• Assists with supply inventory.

Requirements

• High school diploma or equivalent.
• At least six (6) months of experience in payroll, insurance, and/or a clerical position.

Qualifications (Preferred)

• Two (2) years of experience in a payroll, insurance, and/or clerical position.
• Courses in payroll, bookkeeping, office procedures, and other related subjects.

Schedule

Part-time, 2nd Shift

Location: North Carolina-Kernersville