Receptionist - Full Time
Trinity Health · Clinton, IA · 1 mo ago
On-siteAdministrativeFull-time
We need to output HTML fragment with sections for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections where there is real specific content. We must not repeat job title as heading. Must not include Job ID etc. Remove boilerplate: EEO, etc. Also remove application instructions (Visit MercyOne Careers...). Also remove duplicated lines. Must preserve all substantive info.
Let's parse the posting:
Employment Type:Full time
Shift:Day Shift
Description:Job Title: Clinic Receptionist
Summary: The Receptionist greets and welcomes patients and visitors to the clinic, demonstrating strong interpersonal skills and a professional demeanor. They are responsible for managing the front desk responsibilities including maintaining patient flow; scheduling appointments; appropriately handling phone calls; validating insurance eligibility; entering demographics, insurance, and other pertinent information in the Electronic Health Record and other various systems; and determining and collecting time of service payments and/or past due balances at the time of appointment.
Hours:Full Time
Job Duties:
Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
Performs patient check-in at the time of visit and completes all steps necessary to ensure the admitting process is efficient and in compliance with all clinic and regulatory policies.
Answer phone calls and direct them appropriately.
Schedule appointments according to office guidelines.
Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.
General Requirements:
High school diploma or equivalent required.
Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire.
Requires the ability to read, write and understand the English language, and communicate effectively with patient, visitors, and colleagues while performing their job duties.
Must maintain a high degree of confidentiality when dealing with patient information.
Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.
Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system! Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System’s circle of care.
Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
We need to remove boilerplate: EEO statement, "Our Commitment..." maybe considered boilerplate? It's mission statement but could be considered substantive? It's generic but maybe we keep? The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The "Our Commitment..." is not EEO but is mission statement; could be considered part of About the role? Might be okay to keep as part of About the role. However "Colleagues of MercyOne Health System enjoy competitive compensation..." includes mention of benefits but not specific. It says "competitive compensation with a full benefits package". That's vague; we should not create Benefits section unless posting actually states them. It mentions "full benefits package" but not specifics. According to rule: never create Pay/Schedule/Benefits sections unless the posting actually states them. It does not give specifics, so we should not create those sections. Also "Visit MercyOne Careers..." is application instruction, remove.
We need sections: About the role (maybe from Summary), Responsibilities (Job Duties), Requirements (General Requirements), Qualifications? Could be same as Requirements? The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Skills). We need to decide which sections have content.
We have Summary: description of role. That could be About the role.
Job Duties: responsibilities.
General Requirements: requirements (education, certifications, language, confidentiality, personal presence). Could also be Qualifications.
We might combine Requirements and Qualifications? But we should not create thin sections. Perhaps we have About the role, Responsibilities, Requirements. Qualifications maybe not needed if same as Requirements. Skills: maybe we can extract skills from duties: interpersonal skills, communication, etc. But we have not explicit skills list. Could create Skills section if we have specific skills: strong interpersonal skills, professional demeanor, ability to maintain confidentiality, etc. Might be okay.
But we must not create sections with filler like "not specified". We have some content.
Let's craft:
About the role
The Receptionist greets and welcomes patients and visitors to the clinic, demonstrating strong interpersonal skills and a professional demeanor. They are responsible for managing the front desk responsibilities including maintaining patient flow; scheduling appointments; appropriately handling phone calls; validating insurance eligibility; entering demographics, insurance, and other pertinent information in the Electronic Health Record and other various systems; and determining and collecting time of service payments and/or past due balances at the time of appointment.
Responsibilities
- Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
- Performs patient check-in at the time of visit and completes all steps necessary to ensure the admitting process is efficient and in compliance with all clinic and regulatory policies.
- Answer phone calls and direct them appropriately.
- Schedule appointments according to office guidelines.
- Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
- Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.
Requirements
- High school diploma or equivalent required.
- Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
- Proof of completion of Mandatory Reporter abuse training specific to population served within three (3) months of hire.
- Ability to read, write and understand the English language, and communicate effectively with patients, visitors, and colleagues while performing job duties.
- Maintain a high degree of confidentiality when dealing with patient information.
- Possess a personal presence characterized by honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.