Receptionist/Front Office - Tecumseh Family Health Clinic

Position Summary

Ability to deal with all aspects of front office duties and be able to handle the demands pleasantly, professionally and efficiently.

Duties & Responsibilities

• Greeting patients and visitors to the clinic.
• Accurately obtaining demographic and insurance from patients.
• Entering patient information into the computer system.
• Registering patients according to clinic protocol.
• Preparing patient encounter forms.
• Answering and directing telephone calls.
• Scheduling patient appointments.
• Copying medical records.
• Picking up and distributing mail daily.
• Answering patient questions concerning their statement and/or directing to billing and coding department.
• Asking for and obtaining patient payments.
• Receiving and posting patient payments making sure the batch reconciles.
• Preparing a daily deposit in a timely manner.
• Maintaining a clean reception area to show a professional image.
• Keeping the clinic clean and disinfected at all times.
• Contribute to team efforts by accomplishing results timely.
• Understand and demonstrate compliance with HIPPA regulations and will comply with all JCH policies and procedures.
• Any other responsibilities deemed necessary by the Clinic Manager.
• Patients are always our first priority.

Qualifications & Skills

• Warm, outgoing personality, excellent telephone etiquette, ability to work well under pressure, ability to work accurately, efficiently, and independently, ability to interact effectively and in a supportive manner with all persons.
• Preferred minimum level of education: High School Diploma.
• Some clerical/medical training or experience is desirable.
• Courteous and pleasant manner.
• Good business communication skills.
• Knowledge of professional telephone techniques and patient relations.
• Ability to work in a busy, stressful office environment.

Benefits

• Competitive wages
• Comprehensive health, dental, and vision insurance
• Retirement savings plan
• Professional development opportunities
• Supportive and collaborative work environment
• Paid time off
• Sick pay