Receptionist - Family Medicine - Full Time

About the Role

The Clinic Receptionist greets and welcomes patients and visitors to the clinic, demonstrating strong interpersonal skills and a professional demeanor. They manage front desk responsibilities including maintaining patient flow, scheduling appointments, handling phone calls, validating insurance eligibility, entering patient information into the Electronic Health Record, and collecting time-of-service payments or past due balances.

Responsibilities

• Performs patient check-in and ensures the admitting process is efficient and compliant with clinic and regulatory policies.
• Answers and directs phone calls appropriately.
• Schedules appointments according to office guidelines.
• Obtains accurate patient and insurance information, collecting copays and deductible amounts.
• Copies/scans patient-related materials (e.g., ID, referrals, insurance cards) into the electronic medical record.
• Knows, understands, and incorporates the organization’s Mission, Vision, and Values into daily practices.

Requirements

• High school diploma or equivalent required.
• Basic Life Support (BLS) for the Healthcare Provider certification obtained within three months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to the population served within three months of hire.
• Ability to read, write, and understand English, and communicate effectively with patients, visitors, and colleagues.
• High degree of confidentiality when handling patient information.
• Personal presence characterized by honesty, integrity, and caring, with the ability to inspire and motivate others.

Schedule

Full-time, 40 hours per week, day shift.

Benefits

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunities for growth throughout the system.