Receptionist / Customer Service Representative

Job Overview

WilliamSmith Fireplaces of SC, LLC is seeking a friendly, organized, and solutions-oriented Receptionist / Customer Service Representative to serve as a primary point of contact for customers and help ensure a high-quality service experience.

Key Responsibilities

• Answer inbound customer calls and process incoming leads.
• Serve as the first point of contact for customers visiting the showroom.
• Maintain showroom appearance and sales support materials.
• Aid with payment collection and customer account support.
• Apply for permits and business licenses as needed.
• Maintain vehicle registrations, permits, passes, and insurance documentation.
• Maintain accurate customer information within the CRM system.
• Provide clear, professional communication with customers through phone, email, and other channels.
• Support customer satisfaction by identifying issues and helping direct customers toward appropriate resolutions.
• Work collaboratively with team members in a positive and professional environment.
• Perform other administrative and customer service duties as assigned.

Qualifications

• A high school diploma is required.
• Prior customer service experience is preferred.
• Basic computer skills are required.
• Familiarity with Microsoft Word, Microsoft Office, and Excel is preferred.
• Experience maintaining customer information in CRM systems is helpful.
• Strong verbal and written communication skills are necessary.
• A strong organizational and attention to detail are key.
• A friendly, outgoing, and customer-focused personality is important.
• Strong problem-solving abilities and sound judgment are beneficial.
• A good time management and multitasking skills are required.
• A patient and customer-first mindset is essential.
• The ability and willingness to perform essential duties successfully, with reasonable accommodations provided where required, are necessary.