Receptionist-Customer Service Representative

About the role

Texas Truck Center is a family-owned business established in 1988. We specialize in hard-to-find trucks and equipment, aiming to build long-term partnerships with our customers both domestically and internationally.

Responsibilities

• Greet customers and perform front desk duties including switchboard operations
• Perform preliminary customer interviews with prospects
• Manage inventory administration and maintain customer relations database
• Complete tasks, make phone calls, link quotes, set follow-ups, and monitor daily Google logs
• Generate temporary buyer tags, upload truck photos, enter specifications, and scan documents to be saved in the cloud
• Coordinate transportation and support the sales and administrative staff
• Support the service department with parts sales, billing, open and close repair orders, and coordinate warranty work and vendor repairs
• Assist with miscellaneous administrative functions and marketing efforts

Qualifications

• High school diploma
• 3-4 years of relevant experience
• Exemplary customer service skills
• Intermediate to advanced computer skills in Word, Excel, and Outlook
• Excellent interpersonal, written, and oral communication skills
• Proficient time management and ability to prioritize workloads
• A positive and attentive attitude, open and honest communication style, high initiative, and strong work ethic
• Attention to detail and strong organizational skills
• Maturity to work autonomously and good attendance/punctuality