Receptionist - Customer Accounts Support

About the role

Since 1941, E.H. Wolf & Sons has been a family-owned supplier of fuel and lubricants to businesses across the Midwest. We're looking for a friendly, detail-oriented person to be the first face and voice of our office, and to help keep our customer accounts accurate and up to date. If you enjoy helping people, like a mix of customer service and number work, and want a steady weekday schedule that's done by 3:30, this role is a great fit. We'll train you on our systems.

Responsibilities

• Greet visitors and answer and route incoming calls with a friendly, professional approach
• Help customers by phone, email and in person with orders, questions and account needs
• Take customer orders and enter them into our system
• Prepare bank deposits, balance cash boxes and gather payment documentation
• Process customer billing batches and support the accounts receivable team
• Perform daily data entry and keep customer records accurate
• Handle incoming mail, packages and deliveries, and provide general office support
• Back up teammates and cross-train across the office

Requirements

• High school diploma or equivalent
• Customer service experience, in an office, retail, banking, restaurant or similar setting
• Clear, friendly communication in person, by phone and in writing
• Comfort with computers and Microsoft Office, especially Excel and Outlook
• Strong attention to detail when working with numbers and payments
• Ability to juggle phones, visitors and desk work while staying organized
• Sitting for extended periods at a computer; occasionally lifting up to 15 lbs.

Qualifications

• Accounts receivable, billing, bookkeeping or cash-handling experience
• Data entry or order entry experience

Pay

Competitive hourly pay

Benefits

• 401(k) with a 100% company match up to 5%, starting on your first day
• Health, dental and vision insurance
• Earn up to 3 weeks of PTO in your first year, plus paid holidays
• A supportive, family-owned team that values safety, teamwork, strong work ethic, honest communication, positively impacting others and adapting to change

Schedule

Monday–Friday, 7:00 a.m.–3:30 p.m. | No weekends