Receptionist/Cashier - Lexus of Albuquerque

Lexus of Albuquerque is part of Group 1 Automotive, a Fortune 300 leader in global automotive retail with over 250 dealerships and collision centers across the United States and United Kingdom. We deliver a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. Our commitment is to provide an exemplary experience for employees, fostering environments where people are trusted, challenged, and given room to grow.

About the role

We are seeking a qualified Receptionist/Cashier to join our team. This role is ideal for someone who thrives in a professional, process-driven environment and is passionate about delivering outstanding customer service.

Responsibilities

• Maintain confidentiality of company and customer information at all times.
• Thoroughly inspect every service repair order and/or parts invoice for proper completion, legibility, and accuracy.
• Transfer appropriate information from repair order hardcopies to soft copies (reconcile the repair orders).
• Calculate the material (or shop supplies) charge applicable for each repair order.
• Accurately calculate the total retail price for parts, fluids, materials, shop supplies, labor, and taxes, and enter them in the appropriate spaces on the repair order.
• Collect total retail charges from customers in cash, check, or authorized charge account, and provide proper change and/or receipts.
• Properly document charge purchases according to office manager policies.
• Calculate and enter warranty charges as applicable.
• Complete the accounting section of the repair order as directed by the business manager.
• Accumulate all closed repair orders and parts invoices and submit them to the business office daily.
• Maintain effective labor rate control forms as directed by management.
• Handle and account for cash in and out in the assigned money box daily.
• Control keys associated with completed repair orders, return customer keys upon payment, and direct customers to their vehicles.
• File repair orders as directed by service department management.
• Answer the service department telephone, transfer calls to the appropriate personnel, and take written messages when needed.

Requirements

• Outstanding verbal and written communication skills.
• Professional appearance and outstanding work ethic.
• High-energy personality with a great attitude.
• Superior customer service skills.
• Self-starter and self-motivated.
• Ability to work well in a process-driven environment.
• High School Diploma or equivalent.

All applicants must pass pre-employment testing, including background checks, MVR, and drug testing.

Benefits

• Health, Dental, Vision, Life, and Disability insurance.
• 401(k) plan with company match.
• Paid Time-Off.
• Employee Stock Purchase Plan.
• Employee Vehicle Purchase Program.
• Professional work environment with job training and advancement opportunities.