Receptionist/Cashier

Qualifications

• Education: High school diploma or the equivalent.
• Licenses: Driver's License.
• Experience: Experience working with and administering Customer Satisfaction Index questionnaires and/or surveys is a plus.
• Other: Ability to read and comprehend instructions and information; professional personal appearance; excellent communication skills; ability to meet company's production and quality standards.

Physical Requirements

• Surroundings: move throughout the company facility for most of the shift; spend time indoors in air-conditioned areas.
• Sitting: on a regular basis.
• Standing: on a regular basis.
• Walking: on a regular basis.
• Bending, twisting and/or stooping: infrequently.
• Kneeling and/or Squatting: infrequently.
• Lifting: 10 lbs to 25 lbs.
• Climbing: stairs.
• Repetitive hand/finger movement: on a regular basis.
• Grasping/grabbing with hands: infrequently.
• Pushing and Pulling: infrequently.

Expectations

• General Expectations: Devote himself/herself to insuring satisfaction to customers; review and analyze actions at the end of each day, week, month, and year to determine how to better service customers; multi-task oriented, excellent communication and problem solving skills; understand the terminology of the business and keep abreast of technology changes in products and services; ability to process data and organize it for management analysis; attend company meetings as required; follow lawful directions from supervisors; understand and follow work rules and procedures; participate in performance management; uphold the company’s non-disclosure and confidentiality policies and agreements.
• Job-Specific Expectations: Ability to administer Customer Satisfaction Index (CSI) questions to customers and decipher the outcomes of those questionnaires; communicate results of CSI to management and employees; assist with answering customer inquiries and problems by routing customer to the appropriate contact and/or department; ability to effectively communicate with customers via face-to-face, phone, or by other means of communication; conduct telephone and in-person transactions courteously and promptly; understand the terminology of the automobile business and keep abreast of technology changes in the product; attend pertinent training and stay current with sales department concerns and sales techniques.