Receptionist Bilingual Spanish

Qualifications

• A High School Diploma or GED
• At least two (2) years of work experience in a similar position, including experience working with multi-cultural contacts preferred
• United States citizenship required
• Must live in the United States three (3) of the last five (5) years (military and study abroad accepted)
• Bilingual English/Spanish required
• Good computer skills
• Effective communication skills with internal and external contacts
• Good interpersonal skills
• Ability to deal tactfully with the public
• Sound judgment and even temperament
• Ability to maintain self-control in stressful situations, such as interpersonal confrontations or emergencies
• Ability to deal with multi-cultural contacts with sensitivity
• Good organizational skills
• Attention to detail
• Working knowledge of Microsoft Word, Excel and Outlook
• Ability to work with computers and the necessary software typically used by the department

Responsibilities

• Greets and communicates with ISAP program participants, community visitors, agency personnel and general visitors
• Ensures that program participants are properly checked in for office visits
• Answers the phones and directs calls appropriately
• Maintains program participant case records on the computer system by performing data entry
• Maintains files and other related documentation
• Affords assistance to the Program Manager and Case Specialists with case coordination, communication with the contracting agency and routine clerical tasks
• Collaborates in coordinating transportation services for program participants
• Performs other duties as assigned