Receptionist

About the Position

Warner Norcross + Judd is seeking a Receptionist/Hospitality Assistant to join our general services team in Grand Rapids. This role presents a professional, hospitality-centered view of the firm to clients, guests, and firm members. In addition to greeting visitors and managing the reception area, the Receptionist/Hospitality Assistant supports meetings, events, and the day-to-day operations of the office by coordinating conference room readiness, arranging food and beverage service, maintaining client-facing spaces, and providing administrative support.

What You'll Do

• Greet and welcome firm members, clients, and guests in a professional, courteous, and friendly manner.
• Notify firm members promptly of client and guest arrivals.
• Maintain conference rooms, ensuring they are clean, organized, and presentation ready.
• Cook up to 25 lbs. of food and beverages as needed.
• Coordinate conference room reservations and scheduling.
• Aid in the setup, support, and cleanup of meetings and firm events.
• Provide administrative support, including ordering lunches, filing, copying, scanning, and processing expense reports.
• Stock, organize, and maintain kitchen, break room, and food preparation areas.
• Arrange restaurant reservations for business dinners as requested.
• Pick up or coordinate the delivery of food, beverages, and other work-related items, and perform business-related errands as needed.
• Support occasional after-hours meetings and events, including setup, event assistance, and cleanup.
• Provide receptionist desk coverage as needed.

What Makes You Successful

• Organized, detail-oriented, and able to effectively manage multiple priorities while maintaining a polished and professional demeanor.
• Communicate well, listen attentively, adapt to changing needs, and consistently demonstrate flexibility, reliability, and a willingness to support the team wherever needed.

About You

• Experience, Education, and Training:
• A high school diploma or equivalent.
• Previous experience in a receptionist or customer service role preferred.
• Excellent communication and interpersonal skills.
• Ability to handle privileged and confidential information with discretion.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Benefits

• Medical, dental, and vision insurance.
• Firm-paid life insurance and disability coverage.
• Firm-paid 401(k) with employer contribution or match, depending on plan design.
• Generous paid time off and leave programs.
• Paid firm holidays.
• Wellness programs.
• Employee assistance program.
• Professional development and growth opportunities.