Receptionist

What will you be doing?

• A key function of the Reception role involves overseeing enquiries from students, staff and visitors, in person, via email and telephone.
• Enquiries will primarily be logged via an Enquiry Database, which the post holder will be required to interrogate to produce reports and management information for use by the Senior Facilities Manager.
• The post holder will work collaboratively with a Beacon House team comprising café, cleaning, estates assistant and library support staff, sharing best practice and striving to provide excellent customer service.
• The reception role also involves implementing the security system in Beacon House: operating the security doors, checking the identification of visitors, dealing with suspicious visitors and packages, thus safeguarding personal and University property and personal safety.
• Liaising with Security when issues may arise that require support.

Requirements

• Experience in delivering outstanding customer service in a front of house setting with excellent inter-personal skills.
• Sound organisational skills with the ability to prioritise workload, working in a busy environment whilst maintaining accuracy.

Benefits

• Part-time / 7 hours Shift pattern: Monday only (08:00 - 16:00)
• Grade: D Salary: £24,479 - £26,093 per annum

Pay

Salary: £24,479 - £26,093 per annum

Schedule

Shift pattern: Monday only (08:00 - 16:00)

Qualifications

Open-ended Contract type

Skills

Excellent inter-personal skills, organisational skills, ability to prioritise workload, customer service skills, security knowledge.

Benefits

• Bank Holiday’s & selected closure dates will be reflected in annual leave allocation.

Job Description

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Further Particulars

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