Receptionist

The Opportunity

Location: Norwich
Salary: £12.80 - £13.80 per hour
Hours: Monday and Friday 8am – 5:30pm
Contract: 12 month fixed term contract

About the role

We are looking for a friendly, organised, and customer-focused Receptionist to join our welcoming dental practice. As the first point of contact for our patients, you'll play an essential role in creating a positive experience from the moment they walk through our doors.

Responsibilities

• Welcome patients in a warm, friendly, and professional manner.
• Manage appointments and maintain clinicians' diaries efficiently.
• Answer telephone calls and respond to email enquiries.
• Aid patients with bookings, queries, and general information.
• Maintain accurate patient records in line with GDPR and company policies.
• Process payments and manage daily financial transactions.
• Support the smooth day-to-day running of the reception area.
• Work collaboratively with the clinical and administrative teams to deliver an excellent patient experience.
• Carry out general administrative duties as required.

Requirements

• Friendly, approachable, and passionate about providing excellent customer service.
• Organised with excellent attention to detail.
• A confident communicator with strong interpersonal skills.
• Comfortable using computer systems and learning new software.
• Able to work efficiently in a busy environment and manage multiple priorities.
• Reliable, professional, and a great team player.

Qualifications

• Previous experience in a reception, administration, customer service, retail, hospitality, or healthcare role is desirable but not essential, as full training will be provided.
• Experience within a dental or healthcare setting is an advantage but not required.

Benefits

• Staff referral scheme.
• Birthday leave.
• Discounted dental treatment after 6 months' service, extended to immediate family after 12 months' service.
• Fully funded DBS checks where required.
• Access to our Employee Assistance Programme.
• Ongoing training and development opportunities.
• Support from our dedicated People Team, Finance Team, and other central support services.
• Auto-enrolment into our pension scheme after 3 months' service.
• Career mobility and progression opportunities across our growing dental group.

What We Can Offer

• Commitment to supporting your development.
• Staff referral scheme.
• Birthday leave.
• Discounted dental treatment after 6 months' service, extended to immediate family after 12 months' service.
• Employee Assistance Programme.
• Ongoing training and development opportunities.
• Support from our dedicated People Team, Finance Team, and other central support services.
• Auto-enrolment into our pension scheme after 3 months' service.
• Career mobility and progression opportunities across our growing dental group.

Join Our Team

If you're looking for an opportunity to join a friendly, supportive team where you can make a real difference to our patients every day, we'd love to hear from you. We are committed to creating an inclusive workplace where everyone feels valued, respected, and supported.

The Company

Together Dental is a growing group of practices led by forward-thinking, caring dentists with a shared vision to provide outstanding dental care for both NHS and private patients. We value the trust that our patients have placed in us and work hard to protect that trust. Our team are passionate about working together to deliver the best possible care in a friendly and welcoming environment.

Working With Us

We support each other, providing outstanding service to practices and our dentists. We educate our patients empowering them to make informed decisions about their oral health. There is a sense of energy and purpose behind everything we do. We instil trust in our teams and patients via our empathetic and supportive approach.