Receptionist

Position Summary

We’re looking for a detail-oriented and proactive Receptionist to support our front desk at the Retail Support Center.

Key Responsibilities

• Serve as a liaison between field employees and RSC employees.
• Answer multiple phone lines and direct calls to appropriate person.
• Direct Visitors to the appropriate person(s) and conference room(s).
• Must ensure vendor/customers are greeted promptly and professionally.
• Maintain the highest level of professionalism.
• Maintain office employee in/out log at front desk.
• Maintain front office housekeeping standards.
• Support HR department with various projects and administrative duties.
• Support store employees with various questions and needs.
• Maintain supply room and replenish inventory when needed.
• Uphold, support, and promote all company policies and procedures.
• Handle employee returns.
• Special projects as assigned.

Qualifications

• Minimum 2 years of customer service experience.
• Must be punctual and dependable.
• Must have excellent written/grammatical and verbal communication skills.
• Maintain clean and organized work environment.
• Working knowledge of MS Word, Excel, and Outlook required.
• Able to prioritize projects frequently.
• Maintain strong proofreading abilities.
• Typing of 45-55wpm.
• Strong phone etiquette skills.
• Strong analytical skills, documentation skills, and people skills are a must.
• Able to handle confidential matters.
• Able to work in a fast-paced, deadline-oriented environment.

Education & Experience

• High School Diploma required.
• 2 years customer service experience preferred.

Work Environment & Physical Demands

• Professional office setting with low to moderate noise.
• Occasionally/Regularly lift/move up to 20 lbs. and navigate stairs.
• Frequent walking and movement between floors/departments.

Leadership & Team Development

Non-Management
While this is not a leadership role, we value team players who embody proactive collaboration, curiosity, accountability, and a growth mindset.
Opportunities to grow and develop within the company are strongly supported.

Compensation

Hourly Range: $18-$20/hr.
Offer placement within this range is dependent on a variety of factors, including prior relevant experience, qualifications, and skill set.

What to Expect

• Schedule: Full-time role with weekday office hours; occasional evening or weekend work may be required during peak retail seasons.
• Work Location: Irvine, CA — minimum of 5 days per week in-office.

Why Join Tillys?

• Thrives in a creative, collaborative, and high-energy environment.
• Individuality is celebrated.
• Work makes a real impact.
• Fosters a culture of inclusion, innovation, and recognition.
• Values authenticity, teamwork, and always strives for excellence.

Perks & Benefits

• 401(k) Retirement Plan – Save for your future with our company-sponsored plan.
• Health Coverage – Medical, dental, vision, life, and additional voluntary benefits.
• Employee Discount – In-store and online.
• Discount Programs – Save on travel, events, and more.
• Employee Sample Sales – Major deals on favorite brands.
• Wellness & Social Events – Fitness programs, parties, and team outings.
• Weekly Office Snacks – Stay fueled with stocked treats.

Equal Opportunity Employer & Fair Chance Hiring

Tillys is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Other Considerations

• This job description is not intended to be all-inclusive.
• Duties and responsibilities may change at any time, with or without notice.
• Reasonable accommodation may be provided to individuals with disabilities to enable them to perform essential job functions.