Receptionist

Qualifications

• High school education or equivalent; some college preferred.
• Knowledgeable of administrative practices, procedures, and guidelines.
• Accurate typing, filing, and record keeping skills.
• Good communication skills.
• Ability to read, write, and speak the English language in an understandable manner.
• Ability to make independent decisions when circumstances warrant such action and to remain calm during emergency situations.
• Ability to deal tactfully with residents, family members, visitors, personnel, government agencies/personnel, and general public.
• Leadership and supervisor’s ability and willingness to work harmoniously with other personnel.
• Patience, tact, a cheerful disposition, and enthusiasm.

Physical Requirements

• Must be able to move intermittently throughout the workday.
• Must be able to cope with the mental and emotional stress of the position.
• Must possess sight/hearing senses or use prosthetics that will enable these senses to function adequately so that the requirements of this position can be fully met.
• Must function independently, have flexibility, personal integrity, and the ability to work effectively with residents, visitors, personnel, and support agencies.
• Must be in good general health and demonstrate emotional stability.
• Must be able to relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile people.
• May be required to lift and move equipment and supplies, etc., in excess of fifty(50) pounds throughout the workday.
• Subject to exposure to infectious waste, diseases, conditions, etc., including exposure to the (HIV) AIDS and Hepatitis B viruses.

Essential Functions

• Review the department’s policy and procedure manual, Job Descriptions, cleaning schedules, etc., at least annually for revisions and make recommendations to the Administrator.
• Follow established departmental policies and procedures, including appropriate dress code.
• Meet with the receptionist on a regularly scheduled basis to assist in identifying and correcting problem areas, and/or the improvement of service.
• Schedule department work hours, personnel, work assignments, etc., to expedite work (if applicable).
• Complete performance evaluations timely (if applicable).
• Make daily rounds of reception area to assure that reception personnel are performing required duties and to assure that appropriate reception procedures are being followed (if applicable).
• Answer the telephone promptly and politely, screen all incoming calls according to facility policy. Take messages and relay them promptly to the proper individual.
• Greet and direct all visitors to sign in.
• Type, file, copy materials and maintain all files, records equipment, and supply items as assigned.
• Prepare reports, assignments and correspondence as needed and directed by Administrator.
• Receive, sort, direct mail, and fax information.
• Send reports to appropriate agencies as required.
• Maintain cordial relationships with all residents, staff, public agencies, visitors, and callers.
• Perform other related duties as assigned.

General Benefits

• Paid Holidays
• Paid Sick Time
• Paid Time Off
• Retirement / Pension Plan
• Health Insurance
• Dental Insurance
• Life Insurance
• Vision Insurance