Receptionist

Responsibilities

• Greet visitors and callers with a friendly, attentive attitude while creating a positive front desk experience.
• Respond to a high volume of questions from students, parents, and guests, providing helpful information and next-step guidance.
• Manage incoming calls across a multi-line phone system and route each inquiry to the appropriate contact or department.
• Use a ticketing or service desk system to document requests, monitor open items, and support timely follow-up.
• Aid individuals with membership-related questions and help them complete enrollment steps accurately.
• Guide users through online registration processes and explain technical steps in a clear, easy-to-follow manner.
• Maintain awareness of office access and front desk security procedures, including monitoring entry points as needed.
• Support onboarding-related front desk activity connected to large groups and help direct inquiries during high-traffic periods.

Requirements

• At least 1 year of experience in a receptionist, front desk, or customer service role.
• Ability to handle inbound calls efficiently using a multi-line phone or switchboard system.
• Experience working in a high-volume customer service or call center environment.
• Familiarity with ticketing, service desk, or request-tracking systems.
• Strong verbal and written communication skills, including clear and detail-oriented email correspondence.
• Comfortable assisting people with online forms, registration tools, or basic technical questions.
• Proven ability to stay organized, remain motivated, and provide dependable service in a busy setting.