Receptionist

Key Responsibilities

• Greet clients, families, and visitors with warmth and professionalism
• Answer phone calls, respond to emails, and manage general inquiries
• Afford clients with check in and check out procedures for therapy sessions
• Provide information about programs, schedules, and ranch policies
• Maintain accurate records, forms, and documentation
• Schedule appointments, therapy sessions, and volunteer shifts
• Manage incoming and outgoing mail and deliveries
• Keep reception and common areas clean, organized, and welcoming
• Clock in and out with therapists, instructors, and ranch staff to support daily operations
• Afford coordination with event preparation, donor visits, and community outreach activities
• Help maintain client confidentiality and compliance with organizational policies
• Welcome and orient new volunteers
• Track volunteer hours and assist with communication
• Provide tours or basic ranch information to visitors when needed
• Maintain comfort working near horses and outdoor facilities
• Communicate calmly and clearly in a dynamic environment
• Afford light tasks related to ranch operations such as directing clients to arenas and ensuring safety protocols are followed

Qualifications

• Strong interpersonal and communication skills
• Prior administrative or receptionist experience preferred
• Ability to multitask and stay organized in a busy environment
• Comfort working around horses and outdoor settings
• Compassionate, patient, and supportive demeanor
• Proficiency with basic office software
• Experience in a non-profit, therapy, or animal-assisted program is a plus