Receptionist

Purpose of the Job

The purpose of the Receptionist is to operate a multi-line telephone system, answering incoming calls and directing callers to appropriate personnel. This role will ensure that the telephone system is operating efficiently at all times. This role exists to greet and assist visitors, vendors and applicants coming to the office of ICW Group and providing exceptional customer service.

Essential Duties And Responsibilities

• Greets and assists visitors to ICW Group offices and provides exceptional customer service.
• Receives, screens, and directs visitors in a professional and courteous manner, and notifies appropriate personnel ensuring timely connection and friendly service.
• Receives and routes incoming calls and takes messages when necessary.
• Reports problems related to the telephone system to Manager for further action.
• Retrieves and forwards messages received in afterhours mailbox to appropriate employee or department contact.
• Congrates subpoenas and/or summons.
• Regularly reviews Emergency Procedures manual and Unwelcome Visitor procedures to ensure familiarity with processes.
• Handles opening and closing procedures.
• Performs overhead paging when requested.
• Books/schedules conference rooms.
• Provides directions to our building when requested.
• Performs various tasks assigned by other departments as needed.
• Makes and updates various information databases or other technology tools.
• Responds to general inquiries concerning department and ICW activities in accordance with established policies and procedures.

Supervisory Responsibilities

This role does not have supervisory responsibilities.

Education And Experience

• A high school diploma or GED is required.
• An associate’s degree is preferred.
• A minimum of 2 years of related experience in an office or customer service setting is required.
• Bilingual (Spanish) is a plus.

Certificates, Licenses, Registrations

No certificates, licenses, or registrations are required.

Knowledge And Skills

• Working knowledge of Microsoft office (Word, Excel, etc.) and familiarity with standard office machines.
• Excellent customer service skills.
• General functional knowledge related to ICW departments may be required.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving customers and service type issues.

Physical Requirements

• Office environment – no specific or unusual physical or environmental demands and employees are regularly required to sit, walk, stand, talk, and hear.

Work Environment

• This position operates in an office environment and requires the frequent use of a computer, telephone, copier, and other standard office equipment.
• The noise level in the work environment is usually moderate.

Why Join ICW Group?

• Challenging work and the ability to make a difference
• You will have a voice and feel a sense of belonging
• We offer a competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans and company match
• Bonus potential for all positions
• Paid Time Off
• Paid holidays throughout the calendar year
• Want to continue learning? We’ll support you 100%
• ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer

Job Category

Shared Services

Job Type

Full time

Req ID

JR101510