Receptionist

Responsibilities

• Answer questions, complete onboarding tasks, solve problems and provide solutions that are beneficial for both resident and community.
• Aid residents, family members and/or vendors with questions/concerns and direct them to the appropriate person/place in the community.
• Answer incoming calls and greet walk in traffic in a polite professional manner.
• Assist potential residents by completing initial discovery, answering general questions and scheduling appointments for follow up with the sales leader; making sure to direct/pass messages to the appropriate party.
• Complete discovery sales calls as needed and schedule appointments for the sales leader.
• Provide back up support and assistance to the Enrichment Coordinator as needed.
• Suggest and drive resident, visitor and guest participation in completing the survey questionnaire.
• General Community Paperwork - responsible for mail, marketing packets, menus, print schedules, thank you cards, mass market emails, etc.
• Keep staff and resident records current.
• Perform other duties as needed and/or assigned.

Requirements

• A High School diploma or GED.
• Previous experience providing office support preferred.
• Thorough knowledge of Microsoft Office Suite and ability to quickly learn other programs.
• Proven customer service skills.
• Effective communication skills, both written and verbal.
• Self-starter, team player, not afraid to jump in and assist where needed.