Receptionist

Responsibilities

• Create a friendly, welcoming, and supportive environment for all clients and visitors.
• Ensure all clients and visitors are properly verified and granted appropriate building access in accordance with security protocols.
• Cookordinate with program staff to ensure clients are connected to services in a timely manner.
• Manage client flow, including check-in and check-out processes.
• Maintain and manage the room reservation system in alignment with site procedures.
• Provide administrative and project support to the Operations and Intake teams, as assigned.
• Perform general office duties, including filing, copying, shredding, and mail distribution.
• Maintain a clean, organized, and professional reception area.
• Attend all staff meetings, agency meetings, and required trainings.

Requirements

• Experience in a receptionist, hospitality, or concierge-type role.
• Strong front desk presence with the ability to confidently and professionally engage clients and visitors.
• Excellent verbal communication and active listening skills, with the ability to remain calm and respectful in all interactions.
• Able to manage in-person interactions, phone calls, and administrative tasks simultaneously.
• Able to de-escalate situations and maintain composure in a fast-paced, client-facing environment.
• Able to work effectively with diverse populations and demonstrate cultural sensitivity.
• Strong organizational skills and attention to detail.
• Proficiency in computers, phones, and iPad/tablet devices, including Outlook, Teams, and Word.
• Reliable, punctual, and consistently professional in appearance and demeanor.
• Comfortable using standard office equipment, including Desktop Computer, iPad/Tablet, desk phones, mobile devices, etc.
• Ability to navigate basic computer systems such as email, calendars, and web-based applications.
• Basic data entry skills with attention to accuracy.
• Ability to look up and reference information using a computer or iPad/tablet while assisting clients.
• Familiarity with Microsoft Office (Outlook, Word, Teams) preferred.
• Ability to use phone systems and transfer calls as needed.
• Comfortable learning new systems and technology as required.

Qualifications

• High school diploma or equivalent required.
• Coursework or experience in Human Services, Social Work, Public Health, or a related field preferred.
• Relevant trainings or certifications in customer service, conflict resolution, de-escalation, or crisis intervention are a plus.

Benefits

GMHC is committed to fostering a racially and gender-diverse environment that contributes to a respectful, inclusive, and welcoming atmosphere for all. Our work is grounded in serving communities that are disproportionately impacted by HIV/AIDS, systemic inequities, and barriers to care. As such, working at GMHC requires a demonstrated awareness of, sensitivity to, and respect for the diverse lived experiences of the communities we serve. We seek individuals who are committed to equity, inclusion, and social justice, and who approach their work with cultural humility, empathy, and a people-first mindset. Staff are expected to engage thoughtfully and respectfully with clients, colleagues, and community partners across a wide range of identities, backgrounds, and experiences.

Pay

$22.00 per hour (DOE)