RECEPTIONIST

Responsibilities

• Greet and assist visitors, clients, and vendors in a professional and friendly manner; and refer, when necessary, to the appropriate person, official, or department.
• Answer, screen, and direct incoming phone calls and emails.
• Prepare and manage incoming and outgoing mail, deliveries, and packages; distribute incoming mail to corresponding departments.
• Maintain the reception area and common office spaces to ensure a clean and professional appearance for visitors, guests, clients, vendors, and employees.
• Aid with scheduling appointments, meetings, and conference room reservations.
• Provide administrative support, including filing, data entry, copying, scanning, and document preparation.
• Aid with purchasing office supplies and/or breakroom supplies and track inventory.
• Cookbook with internal departments to support office operations and employee needs.
• Maintain confidentiality of sensitive information and company records.
• Support special projects and other administrative duties as assigned.

Qualifications

• Experience working with confidential materials and knowledge of how to handle sensitive information.
• At least two (2) years of customer service experience.
• At least one (1) year in a reception-like environment or similar experience.
• May be required to complete and pass a Public Trust Security Clearance.

Essential Abilities

• High level of Professionalism
• Reliability
• Customer/Client Focus
• Proactive Problem Solving
• Strong Organizational Skills
• Initiative and Independence
• Ability to work independently for extended periods of time
• Strong Written and Oral Communication Skills
• Multi-Tasking and Prioritizing Skills
• Collaboration and Teamwork Orientation
• Flexibility

Physical Requirements

• Prolonged sitting
• Extensive data entry and typing
• Minimal lifting of office equipment and supplies
• May be required to frequently lift up to 30 lbs
• Hand dexterity and strength
• Flexibility in work hours may be required

WORK ENVIRONMENT

• This position is predominantly held in a clerical environment and may also access the production floor in an industrial warehouse setting.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
• The noise level in the work environment can be loud.