Receptionist

Job Responsibilities

• Serve as the firm's primary ambassador, ensuring a welcoming and professional first impression for clients and guests both in-person and over the phone.
• Effectively communicate by listening, clearly articulating information, and managing situations with professionalism and poise.
• Foster a warm and welcoming environment where every client and guest feels valued and respected.
• Greet clients and guests by name, maintaining eye contact, and escort them to their meeting rooms to enhance their experience.
• Provide tailored concierge services, including coordinating transportation, dining, and entertainment reservations.
• Anticipate client and guest needs, responding promptly and professionally to varied requests, such as providing umbrellas on rainy days.
• Collaborate seamlessly with internal departments such as Conference Technology, Facilities, and Catering to ensure high-quality service delivery.
• Maintain a thorough understanding of the firm, its personnel, and policies to effectively assist clients and guests.
• Manage conference room bookings using EMS software, ensuring all meeting requirements, including technology and catering, are met.
• Offer local insights and recommendations to enhance clients’ and guests’ experiences during their visits.
• Communicate with administrative leadership to address facilities issues.
• Utilize conference room software to its full capacity, including running and analyzing daily usage reports.
• Avoidance of special projects and other duties as assigned, maintaining flexibility to accommodate firm needs.

Knowledge, Skills And Abilities

• Demonstrated ability to provide exceptional service skills for visitors and staff, handling non-legal matters of a routine nature.
• Demonstrated ability to communicate clearly and professionally, with strong interpersonal skills to interact effectively.
• Ability to adapt to changing priorities and maintain a productive and committed work effort, meeting deadlines.
• Demonstrated ability to work effectively both independently and with others in a cooperative, enthusiastic and friendly manner to accomplish position functions.
• Solid proficiency in Microsoft Word, Excel and PowerPoint a plus.
• Basic understanding of audio and video conferencing, Microsoft Teams and Zoom would be helpful.
• Familiarity with Kastle Visitor Management System, C-CURE 9000, and/or EMS (Event Management System) is a plus.
• Ability to alter regular work schedule and a willingness to work overtime to meet firm business needs or deadlines.
• Able to safely lift, move and carry items weighing up to 25 lbs. without assistance.