Receptionist

Job Duties

• Leads the customer service activities at the point of first contact.
• (i.e., provide timely, courteous, and proficient service to both internal and external customers)
• Answers all incoming calls and directs inquires at the reception desk in a professional manner to the appropriate associate or department.
• Offers assistance and directions to all visitors at the Campus, and takes accurate messages as needed.
• Inputs and updates all leads and data in the CRM system in an accurate/timely basis (i.e., appointments, phone comments, and interview comments).
• Processes correspondence for Admissions department as needed.
• Processes and distributes mail in compliance with U.S. Postal regulations as needed.
• Maintains the front coffee area and employee lounge including cleaning, supply replenishment, vendor relationship
• Administrative assignments as directed by the Dean of Student Services
• Covers for other staff members as needed

Requirements

• High school diploma or equivalent
• One year of customer service experience preferred
• Excellent communication skills
• Ability to work independently and as part of a team
• Basic computer skills, including Microsoft Office

Qualifications

• Proficiency in using a CRM system
• Knowledge of U.S. Postal regulations
• Ability to maintain confidentiality

Skills

• Customer service
• Communication
• Organization
• Attention to detail

Benefits

This position is eligible for overtime.

Pay

Salary: $35,360 ($17/hr)

This position is eligible for overtime.

Schedule

N/A