Receptionist

About the role

The Front Desk Receptionist serves as the first point of contact for patients and visitors and is responsible for creating a welcoming, professional, and patient-centered environment. Receptionist greets patients upon arrival, assists with check-in, verifies demographic and insurance information, and supports completion of required paperwork while delivering excellent customer service.

Responsibilities

• Serves as telephone operator for center; routes incoming calls correctly and takes accurate messages when unable to connect caller to requested party
• Greets patients and provides necessary paperwork for completion
• Notifies appropriate nursing staff that patient is present after patient has completed paperwork
• Keeps track of patient’s family, patient’s driver, etc.
• Ensures that pharmaceutical/equipment representatives have appropriate badges and do not interfere with patient care or confidentiality
• Calls appropriate agencies for assistance in case of emergency
• Performs other miscellaneous office/clerical duties as needed
• Duties and Responsibilities

Billing duties

• Stamps the back of each check with deposit stamp at time of receipt
• Makes copies of all checks with EOBs received in mail, credit card slips, and cash received from patients
• Separates EOBs from checks and attaches original EOB to copy
• Issues appropriate duplicate receipts when receiving payments by cash or check directly from patients
• Verifies credit cards if used and issues appropriate duplicate receipts
• Posts all checks, credit card slips, and cash received to payments-received log, showing type of payment separately
• If there are separate billing accounts (i.e., center, anesthesia, physicians), sorts and posts each to separate payments-received log
• Balances log to cash/checks/credit card payments
• Completes deposit log for patient and insurance payments
• Completes separate deposit log for other types of payments (e.g., refund of overpayment from accounts payable, etc.)
• If there are separate billing accounts (i.e., center, anesthesia, physicians), sorts and posts each to separate deposit logs
• Balances deposit log to payments-received log less credit card payments
• Gives balanced payments-received log, deposit log, and originals and copies of all cash, credit card slips, and checks received to business office manager

Qualifications

• High school diploma or equivalent required
• One (1) year of experience, preferably in an Ambulatory Surgery Center (ASC)
• Experience in Endoscopy/Multi-specialty/ASC or other healthcare setting
• Previous receptionist, front desk, or customer service experience preferred (healthcare experience a plus)
• Strong communication and interpersonal skills
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment
• Basic computer skills and comfort with electronic systems
• Professional appearance and demeanor
• Strong ethical and moral character
• References

Skills

• Strong communication and interpersonal skills
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment
• Basic computer skills and comfort with electronic systems
• Professional appearance and demeanor
• Strong ethical and moral character

Benefits

Center, bilingual language is required. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to successfully write business correspondence. Ability to effectively present information, respond to questions, and professionally interact with healthcare team, clients, vendors and the general public.

Pay

Commensurate with experience

Schedule

Monday-Friday 05:30 am to 2:00 pm