Reception Specialist

About the role

This is a full-time position reporting to the Clinic Manager.

Responsibilities

• Greets customers in a polite, prompt, and helpful manner.
• Provides any necessary instruction/directions.
• Informs appropriate department/person of customer’s arrival.
• Updates patient information (such as insurance cards, driver’s license, authorizations, and referrals).
• Administers tablets for completion of personal health information including privacy policies and financial policies.
• Collects co-payments, deductibles, and outstanding balances such as out-of-pocket expenses.
• Gives detailed explanation of benefits and financial agreements.
• Answers phones in a pleasant manner and deals with customer needs expeditiously.
• Schedules follow-up appointments, as required by physician teams.
• Enters charges into computer system.
• Prints charge tickets and necessary paperwork for “next day clinic”.
• Balances daily collections with time of service payment, summary report, and prepares deposit slip.
• Carries out appropriate actions related to hold and practice buckets.
• Accepts deliveries, logs, and distributes to appropriate parties.
• Performs other duties as assigned by your immediate supervisor or as directed by the company.

Requirements

• High School Diploma or equivalent.
• At least one-year work experience in a clinical setting, or equivalent experience in a customer service role.
• Exceptional customer service skills.
• Familiarity with insurance benefits is a plus.
• Computer literate, with basic knowledge of MS Office products and general office machines such as fax, copier, etc.
• Ability to multi-task, work in a fast-paced environment, and demonstrate team cooperation.