Reception Clerk Lead

About the Role

The Reception Clerk Lead performs receptionist and related clerical duties to manage patient appointments and maintain a steady workflow in a physician office.

Responsibilities

• Answer phones, screen and refer incoming calls, and take messages when appropriate.
• Schedule, cancel, and reschedule patient appointments for providers.
• Make reminder calls to patients for their appointments.
• Greet patients, gather billing information, and verify insurance eligibility.
• Enter charges from patient visits as assigned by providers.
• Collect point-of-service payments, including co-pays and other required payments.
• Treat all contacts with consideration, cooperation, and respect.
• Perform other related duties as requested by the supervisor and clinic manager.
• Adapt to evolving responsibilities and perform tasks beyond the scope of this description as needed.

Supervisory Responsibilities

Authority may be granted by the immediate supervisor for specific assignments and as designated by policy.

Schedule

Full Time