Reception and Apprenticeship Administrator

Location: Bedford
Salary: £23,557 – £26,754 per annum (dependent on experience and qualifications)
Contract type: Permanent, full-time (37 hours per week, 52 weeks per year)

About The Role

We are currently seeking a Reception and Apprenticeship Administrator to join our Apprenticeships department at The Bedford College Group.

• Front of House Customer Service – Deliver a professional, friendly and customer-focused reception service, acting as the main point of contact for visitors, students, staff and external customers while upholding service standards and the College’s reputation.
• Reception & Operational Support – Manage day-to-day front desk operations including visitor sign-in procedures, telephone and email enquiries, student/staff ID cards, parking permits, lost property, post distribution, cash handling and maintaining a safe, organised reception area.
• Student & Learner Administration – Provide frontline support to students by preparing course-related documentation, directing learners to classrooms, maintaining records, processing requests and ensuring customer interactions comply with College policies and procedures.
• Administrative & Team Support – Assist the Apprenticeship Directorate with administrative tasks such as attendance monitoring, EPA booking coordination, register accuracy, correspondence, cross-department communication and other duties delegated by management.
• Compliance, Events & Professional Development – Support Group events including Open Days and Enrolment, attend training activities, and actively promote safeguarding, equality, diversity and inclusion, health and safety, and continuous professional development in line with College policies.

Requirements

• Qualifications & Experience – GCSE English and Maths (Grade A*-C/9-4 or equivalent), with experience in customer service, reception/front-of-house environments, email communication and handling challenging situations professionally to achieve positive outcomes.
• Customer Service & Communication Skills – Friendly, welcoming and customer-focused, with excellent face-to-face, telephone and written communication skills, a polite telephone manner and a commitment to creating a positive learning and working environment.
• Organisation & Teamwork – Able to maintain accurate records, prioritise workloads, work effectively within a team, liaise with others and perform efficiently in a busy, open-plan environment with fluctuating demands.
• Professionalism & Compliance – Demonstrates professional behaviour and appearance, works within policies and procedures, promotes safeguarding, maintains appropriate boundaries, supports health and safety requirements and upholds organisational values and reputation.
• Flexibility & Development – Committed to continuous learning and development, adaptable to changing work demands, willing to work evenings and occasional Saturdays, and able to travel independently between campuses as required.

Benefits

• 27 days annual leave plus bank holidays
• People’s Pension
• Retail and Leisure Discounts
• Excellent professional and personal development opportunities, including access to college courses

About The Bedford College Group

The Bedford College Group was formed in 2017 following the merger of Bedford College and Tresham College and is now the largest provider of education in the South East Midlands, with over 15,000 students passing through our doors each year. Today, the Group is made up of a family of colleges across Bedfordshire and Northamptonshire: Bedford College, Central Bedfordshire College and Tresham College in the towns of Bedford, Dunstable, Leighton Buzzard, Corby, Kettering and Wellingborough; Shuttleworth College, a specialist land-based college; The Bedford Sixth Form, (the only dedicated sixth form in Bedford); The Corby Sixth Form, (opened in September 2023); and the National College for Motorsport alongside Silverstone race circuit. To widen accessibility to education and training, the Group also has community-based Learning Centres in Bedford, Corby and Kettering which offer IT training.

Safeguarding

The Bedford College Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful candidate will be subject to an enhanced DBS check and satisfactory references. This post is exempt from the Rehabilitation of Offenders Act 1974. Candidates who are barred from working with children are reminded it is a criminal offence to apply for this post.