Reatil Part Time Keyholder: Raleigh

About the role

As a Retail Keyholder at Framebridge, you will set the standard for exceptional customer service and represent the Framebridge brand in our retail stores. You will support onboarding and training great retail team members, execute and improve operational activities to ensure customer experience and financial goals are met, and apply excellent listening, oral, and communication skills to build relationships with customers and coach retail team members.

Responsibilities

• Support onboarding and training great retail team members
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met
• Apply excellent listening, oral, and communication skills to build relationships with customers and coach retail team members
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same
• Answer questions and troubleshoot issues using sound judgment
• Offer suggestions to innovate and improve our retail experience
• Help Framebridge deliver on our 100% happiness guarantee
• Work a flexible schedule including evenings and weekends that meet the needs of the business

Requirements

Experience as a key holder in a customer service, retail, or hospitality role, an engaging personality with strong influence, interpersonal, communication, and relationship-building skills, interest in design and excitement to work in a creative environment, quick and eager learner of new tools, technology, products, and processes, great time-management, organizational, and problem-solving skills, and adaptability and willingness to work flexible hours, including evenings and weekends.

Qualifications

A degree in art, design, marketing or relevant fields is preferred but not required.

Skills

• Excellent listening, oral, and communication skills
• Deep product knowledge and design advice
• Ability to troubleshoot and answer customer questions
• Strong teamwork and collaboration skills
• Flexibility and adaptability to work evenings and weekends

Benefits

• Paid time off
• Paid Holidays
• Short-term disability
• Employee Assistance Program (EAP)
• Frame discount and Free Frame codes
• Contests and Incentives
• Commuter benefits

Pay

The hourly rate for this role is not specified, but it may vary based on relevant experience and skills, qualifications, and location. This role is also eligible to receive a cash bonus as part of the total compensation package.

Schedule

This role requires a flexible schedule including evenings and weekends to meet the needs of the business.