Reality Capture Consultant

About the role

The role involves driving and maximizing customer success for NavVis' unique products, focusing on SMB customers in the Mountain West region. Key responsibilities include overseeing the onboarding process, supporting customer adoption, and acting as a trusted advisor.

Responsibilities

• Build and maintain strong relationships with key accounts
• Identify opportunities to increase adoption, usage, or growth within assigned accounts
• Oversee the onboarding process and guide customers toward achieving measurable success
• Act as the primary escalation point for customer issues, coordinating with internal and external teams to resolve them
• Track and report on key account health metrics, and lead initiatives to address risks or drive improvements
• Conduct regular high-touch customer activities such as calls, service reviews, and enablement sessions

Requirements

A Bachelor’s or Master’s degree in Geosystems, Engineering, or Computer Science is preferred. 3+ years of experience in B2B customer success, account management, or consulting is required. Proven track record of building trusted relationships with B2B clients and delivering measurable business value is essential.

Qualifications

• Familiarity with the technology, geospatial, or AEC industries (experience at leading industry companies is a plus)
• Exceptional organizational, interpersonal, and communication skills to foster strong team dynamics and build trust with both internal and external stakeholders
• Willingness to travel to build deeper relationships and address customers' technical needs

Skills

Strong organizational and interpersonal skills, ability to communicate effectively at all levels of the organization, and a proactive approach to problem-solving are crucial.

Benefits

Competitive compensation package including a base salary range of $57,800 – $98,260 per year, with a total on-target earnings (OTE) range of $68,000 – $115,600. Additional benefits include 15 days of vacation, 11 public holidays, flexible working hours, a hybrid work setup, health/vision/dental insurance, up to $4500 USD employee referral bonus, 401k matching up to 4%, 5 days of paid sick leave, and Paid Parental Leave. NavVis also offers a competitive compensation package that values the skills and experience you bring.

Pay

The hiring range for this role is $57,800 – $98,260 per year base salary, with a total on-target earnings (OTE) range of $68,000 – $115,600. This reflects the full span across all US locations where this role can be based; your specific range will depend on your location.

Schedule

We offer a flexible working schedule and a hybrid work setup, enabling you to plan your work around your life, and not your life around work!