Real Estate Specialist

Job Summary

Ancillary details: Anticipated hiring salary is between $69,540 - $84,240 depending on qualifications.

About the Role

This position provides professional and technical support, presentation development, Real Estate document organization, rent escalations, reports, and utility billings. It serves as the first point of contact for phone calls or inquiries for the department and promotes strong working relationships with internal and external customers. This position supports the timely review and delivery of completed document sets to meet the business requirements of property leasing, purchase, and sales efforts of the Port/NWSA. It also monitors assigned lease and utility budgets, reviews and certifies insurance and surety documentation, and participates in utility billing and administration.

Responsibilities

• Provide professional and technical support to the real estate department and/or the broader commercial team.
• Produce monthly/quarterly department reports using spreadsheet information and the property management program.
• Serve as the first point of contact for phone calls or inquiries for the department.
• Promote, establish, and sustain strong working relationships with internal and external customers.
• Participate in tenant communications and correspondence through utilizing and maintaining strong customer service and communication skills with a high level of professionalism.
• Create and maintain accurate lease files, both electronically and in the department’s hard copy files.
• Support the timely review and delivery of completed document sets to meet the business requirements of property leasing, purchase, and sales efforts of the Port or Alliance.
• Maintain and monitor assigned lease and utility (expense and revenue) budgets.
• Review and certify insurance and surety documentation to ensure lessee compliance as well as initiate and manage the renewal process.
• Maintain and monitor systems and procedures, in terms of the billing of leases and utilities, and consider alternatives for improvements.
• Input lease information in real estate property management systems and generate reports.
• Maintain and audit lease-related exception reports and conduct lease audits by cross-checking lease terms with the property management system.
• Audit agreement and utility data for accuracy.
• Participate in utility billing and administration in both harbors, including entering meter reads into the system, calculating pr-rations for shared tenant meters, communicating reported meter or backflow issues to the appropriate homeport, auditing monthly readings to identify anomalies, tracking and paying annual fees for street use permits, and other utility administrative tasks.
• Work with accounting staff to ensure timely and accurate tenant billing while participating in the timely and accurate collections and processing of utility payments, calculation of lease escalations, and other invoicing as needed.

Requirements

• Associate degree in business, marketing or a related discipline required. Additional two (2) years of relevant experience may substitute for associate degree.
• Two (2) years’ experience providing high level professional and technical support in a billing, finance, customer service, commercial, business development or related environment is required.
• Experience interacting with customers and working in Outlook, PowerPoint, Excel and Word is also required.
• Experience in a real estate environment and working with legal documents or records management is preferred.

Qualifications

• General knowledge of real estate document sets and requirements.
• Excellent written and verbal communication skills.
• Ability to work in a department that handles information of a confidential nature with a high degree of restraint.
• The position requires the ability to read and proof documents and a high degree of confidentiality.
• Strong customer service and interpersonal skills are needed.
• The incumbent should be detail oriented, organized, possess good problem-solving skills, and exhibit the ability to work in teams and independently.
• Energetic and enthusiastic with a learning attitude and a desire to continually search for improvements.
• Efficiency with various software programs including the Microsoft Office Suite.

Skills

• Knowledge of real estate document sets and requirements.
• Outlook, PowerPoint, Excel, and Word proficiency.
• Customer service and communication skills.
• Confidentiality and attention to detail.
• Problem-solving and organizational skills.
• Software proficiency (Microsoft Office Suite).

Benefits

• Medical, prescription, vision, and dental coverage with no out-of-pocket premiums.
• Twelve paid holidays.
• Vacation.
• Sick leave.
• Bereavement leave.
• Paid parental leave.
• Participation in the Washington State Public Employees’ Retirement System (PERS).
• NWSA-funded Voluntary Employee Beneficiary Association (VEBA) account for out-of-pocket health related expenses for employees and their eligible dependents.

Pay

$69,540 - $84,240 depending on qualifications.

Schedule

Not specified.

Additional Requirements

• Minimum of an associate's degree in business, marketing, or a related field.
• Two (2) years of experience providing high-level professional and technical support in a billing, finance, customer service, commercial, business development or related environment.
• Experience working in a real estate environment, with legal documents, or with records management.
• Valid driver's license.
• Ability to obtain/maintain a Transportation Worker Identification Credential (TWIC).
• Compliance with the Immigration Control and Reform Act of 1986.
• Commitment to the organization's core values: Service Excellence and Partnership; Boldness, Innovation and Adaptability; Environmental Leadership; Fiscal Responsibility; Asset Management; and Health and Safety.
• Completion of a background investigation.
• Eligibility to work in the United States.