Real Estate Records Supervisor

About the role

The Real Estate Records Supervisor is responsible for managing the real estate clerical and records areas to ensure timely and accurate processing of jobs. This position oversees the portfolio of real estate records, processes and systems to maximize their value, minimize costs, and meet service delivery requirements consistent with business objectives.

Responsibilities

• Directly supervise the Real Estate Records Group
• Develop, implement and maintain strategic processes for management of real estate records based on changing needs and requirements of company, department and customers
• Manage and maintain records systems (REMS/GRETA) including development of functional, process and system documentation, system configuration and administration
• Support departmental reporting, metrics, budgets, dashboards and analytics
• Significant involvement in high-profile company initiatives (including special and confidential projects) that may require a high level of discretion
• Establish budgets for the workgroup that ensures the group is leveraging technology and best practices to meet customer (internal/external) needs while improving efficiency, productivity, and quality
• Develop and maintain contracts with suppliers and vendors to ensure adequate resources are available to perform necessary work to appropriate standards and expectations
• Ensure excellent internal and external customer communication and relations
• Strong leadership, organizational, and communication skills and the ability to handle a wide range of issues
• Set work group goals, measures results, and actively manage work group performance to achieve results
• Ensure work group is effectively mentored, trained and developed
• Maintain compliance with all applicable regulations, standards and guidelines

Qualifications

• Associates Degree in Business, Real Estate or related field
• 5 years of real estate experience
• Strong knowledge of Real Estate Law
• A proven record of demonstrating a high level of proactive management skills that includes a role in joint decision making
• Must possess the ability to lead a diverse team in a unionized environment, have the ability to develop relationships and partner with other managers as well as anticipate and resolve issues
• Strong negotiating, problem solving, organizational and analytical skills are essential
• Demonstrated organizational and planning skills

Preferred Qualifications

• 5+ years of title and easement acquisition experience
• 3+ years of leadership experience
• SR/WA or Brokers license
• Knowledge and understanding of business strategy and process