Ready Mix Logistics Manager
About the role
The Logistics Manager is responsible for overseeing transportation, dispatch, fleet coordination, customer service, and logistics operations to ensure safe, efficient, and cost-effective delivery of products and services. This role leads transportation and customer service teams, manages carrier and fleet operations, drives operational excellence, ensures compliance with regulatory requirements, and supports revenue growth through exceptional customer service and continuous process improvement.
GCC is a world-class company that produces, distributes and markets cement, ready-mixed concrete, aggregates, and innovative products related to the construction industries. We take pride in being a market leader with a culture of innovation, high performance and safety. You will love working here because: At GCC, employees are our most important resource. As a part of the GCC family, you'll be welcomed into a culture that promotes the company vision and internal career growth. We're a sustainable growing company, a great place to work, and a solid investment for our shareholders. GCC is an enterprise with a global and sustainable approach. Join the family!
Responsibilities
- Oversee all transportation, dispatch, routing, tracking, and fleet activities.
- Coordinate company-owned fleet operations and third-party carrier relationships to ensure efficient and reliable product delivery.
- Direct daily dispatching and routing activities to maximize operational efficiency and customer satisfaction.
- Monitor transportation performance, equipment utilization, and route effectiveness.
- Lead customer service operations supporting customers, sales teams, and logistics functions.
- Ensure a seamless customer experience from order entry through delivery and post-sales support.
- Develop strong partnerships with customers, sales teams, operations personnel, and external service providers.
- Coordinate delivery, procurement, repair, and recovery of equipment as needed.
- Analyze operational data, transportation costs, route structures, and service requirements to recommend improvements and optimize logistics performance.
- Facilitate daily operational meetings to review schedules, orders, delivery commitments, and upcoming projects.
Qualifications
Education: Bachelor's degree in Business, Logistics, Supply Chain Management, Transportation, Operations Management, or a related field preferred. Equivalent combination of education and relevant experience may be considered.
Experience:
- 5+ years of logistics, transportation, customer service, sales operations, or supply chain experience.
- 2+ years of leadership or supervisory experience.
- Experience with transportation dispatch, fleet operations, customer service management, and process improvement preferred.
- Experience with order management, dispatching, and transportation systems preferred.
Knowledge, Skills & Abilities:
- Strong knowledge of transportation and logistics operations.
- Knowledge of DOT regulations and transportation compliance requirements.
- Excellent leadership, communication, interpersonal, and team-building skills.
- Strong analytical, problem-solving, and decision-making abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong customer service orientation and relationship management skills.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
- Experience utilizing logistics, dispatch, and operational reporting systems.
- Detail-oriented with strong organizational and time management skills.
- Ability to work independently and collaboratively across departments.
Licenses & Certifications: Valid Driver's License required.
Benefits
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Work Location: In person