RCM Training and Quality Analyst

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced RCM Training and Quality Analyst, you will have the ability to share new ideas and collaborate on projects as an Analyst without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite and/or remote client service delivery. Recruiting for this role ends on 09/15/2026 Work you'll do As an RCM Training and Quality Analyst you will deliver Back End Revenue Cycle Management (RCM) services, including Billing and Claims Submission, A/R Follow-up, Denials Management, Payment Posting, and Credits and Refunds, for health care provider client Program Design and Implementation Participate in the design of the training and QA program, including curriculum structure, quality review criteria, and scoring methodology. Lead implementation of the program across the operations team, establishing workflows, cadence, and documentation standards. Maintain and refine training and QA materials to reflect updated SOPs, payer requirements, and process changes. Monitor payer guidelines and requirements on ongoing basis to incorporate into SOPs and workflows and educate production team on updated guidelines and requirements. Training Delivery Lead onboarding training for new staff on account and claim processing procedures, systems, and SOPs. Design and deliver ongoing refresher training for tenured staff to reinforce standards, incorporate changes to payer or client requirements, and address recurring gaps. Quality Assurance and Feedback Conduct in-depth quality reviews of staff account and claim processing to measure adherence to SOPs. Deliver structured feedback to staff based on quality review findings, both individually and at the team level. Develop and deliver targeted staff education in response to quality review trends and identified skill gaps. Oversee staff processing of accounts and claims following quality reviews to confirm corrective action is applied. Performance Monitoring and Improvement Monitor productivity reporting at the staff and team level against established productivity and quality targets. Identify root causes of productivity or quality performance issues using staff monitoring and account sampling. Develop and deliver targeted (staff-level) and team-wide interventions to address identified performance drivers. Track the effectiveness of interventions and adjust training and QA approach based on outcomes. A successful candidate would possess these skills: Ability to work independently and collaborate as part of a team Effective written and verbal communication skills Meticulous attention to detail and quality of work product Ability to build and sustain professional relationships Ability to lead projects or workstreams Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment Strong interpersonal skills and professional demeanor Ability to meet deadlines Ability to provide clear guidance to others The team AI & Engineering leverages cutting-edge engineering capabilities to build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These solutions are powered by engineering for business advantage, transforming mission-critical operations. We enable clients to stay ahead with the latest advancements by transforming engineering teams and modernizing technology & data platforms. Our delivery models are tailored to meet each client's unique requirements. Our Industry Solutions offering provides verticalized solutions that transform how clients sell products, deliver services, generate growth, and execute mission-critical operations. We deliver integrated business expertise with scalable, repeatable technology solutions specifically engineered for each sector. Qualifications Required: job AI & Engineering team in transforming technology platforms, driving innovation, and helping make a significant impact on our clients' success. You'll work alongside talented professionals reimagining and re-engineering operations and processes that are critical to businesses. Your contributions can help clients improve financial performance, accelerate new digital ventures, and fuel growth through innovation. AI & Engineering leverages cutting-edge engineering capabilities to build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These solutions are powered by engineering for business advantage, transforming mission-critical operations. We enable clients to stay ahead with the latest advancements by transforming engineering teams and modernizing technology & data platforms. Our delivery models are tailored to meet each client's unique requirements. Recruiting for this role ends on 09/14/2026. Work you'll do As a Lead Analytics and Insights Engineer II on the AI & Data team, you will be responsible for leading the design and delivery of scalable technical solutions for client engagements. Lead small engagements or key workstreams within larger technology transformation programs for Life Sciences clientsManage cross-functional distributed delivery teams and client relationships across the engagement lifecycle, while contributing to proposal and business development effortsOversee quality of team deliverables and recommendations while contributing to hands-on solution delivery across distributed teams A successful candidate would possess these skills: Ability to work independently and collaborate as part of a teamEffective written and verbal communication skillsMeticulous attention to detail and quality of work productAbility to build and sustain professional relationships Ability to lead projects or workstreamsAbility to manage and prioritize multiple tasks in a fast-paced and dynamic environmentStrong interpersonal skills and professional demeanor Ability to mentor and provide clear guidance to others The team Our AI & Data practice offers comprehensive solutions for designing, developing, and operating advanced Data and AI platforms, products, insights, and services. We help clients innovate, enhance, and manage their data, AI, and analytics capabilities, ensuring they can grow and scale effectively. Qualifications Required: 6+ years of consulting experience, including demonstrated leadership of technology-enabled projects involving data engineering, data architecture, enterprise architecture, analytics, or a related discipline6+ years of hands-on analytics experience, with the ability to guide solution design, delivery, and stakeholder adoption across platforms to include: SSRS, Tableau, QlikView, Qlik Sense, and Power BI4+ years of experience leading analytics project delivery for Life Sciences clients, including work planning, team coordination, client engagement, issue resolution, and delivery oversight2+ years of hands-on experience with SQL and Python, applied to data analysis, transformation, automation, validation, or analytics solution development2+ years experience leading, managing and delivering complex AI&Data solutions engagementsBachelor's DegreeAbility to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serveLimited immigration sponsorship may be available Preferred: Experience leading the enterprise enablement of Claude Code and AI-agent capabilitiesExperience in creating critical collaterals for client workshops and customer interactive sessionsExperience presenting technical content to both large and small audiences The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $134,500 to $265,100. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.