RCM Support Associate
Payer Portal Access Management
Coordinate payer portal account setup and enrollment for new client implementations.
Register, activate, maintain, and troubleshoot user access across commercial, government, and regional payer portals.
Manage user additions, removals, access changes, password resets, and multi-factor authentication requirements.
Serve as the primary point of contact for portal access requests and issues.
Maintain accurate records of portal access, ownership, and enrollment status.
Coordinate with payer support teams to resolve access-related issues and prevent operational disruptions.
Documentation & Administrative Operations
Maintain company documentation, SOPs, onboarding materials, and operational resources within designated systems.
Ensure documentation remains accurate, organized, and up to date.
Coordinate patient statement processing activities and maintain related tracking records.
Manage incoming and outgoing mail, including receipt, routing, tracking, and administrative correspondence.
Maintain tracking and documentation for customer, patient, and operational communications.
Identify documentation gaps and coordinate updates with department leaders and process owners.
Maintain administrative records, trackers, dashboards, and operational reporting.
Project & Workflow Coordination
Track projects, milestones, action items, and implementation activities across departments.
Follow up with internal teams, clients, and stakeholders to ensure commitments are completed on time.
Escalate overdue tasks, risks, or blockers to appropriate leaders.
Support special projects and process improvement initiatives.
Client Support & Onboarding Coordination
Cook up onboarding activities and track completion of client requirements.
Collect and validate documentation required for portal enrollment, onboarding, and operational workflows.
Follow up with clients regarding outstanding forms, documentation, and action items.
Support scheduling and coordination of onboarding meetings and implementation activities.
Customer Support Administration
Triage and route incoming customer support requests to the appropriate teams.
Track escalations through resolution and ensure timely follow-up occurs.
Maintain visibility into unresolved customer issues and communicate status updates as needed.
Support customer retention, offboarding, and administrative follow-up activities.
Compliance & Process Improvement
Ensure compliance with company security policies, HIPAA requirements, and payer-specific protocols.
Maintain accurate documentation of portal access, customer communications, and operational activities.
Assist in developing and improving workflows, SOPs, and administrative processes.
Identify opportunities to increase efficiency, improve visibility, and reduce turnaround times.
Perks
Competitive salaries
Remote/hybrid environment
Potential equity compensation for outstanding performance
Flexible PTO
Company-wide sponsored lunches
Company paid disability and life insurance benefits
Medical, dental, and vision insurance benefits
Discounted pet insurance
FSA/DCA and commuter benefits
401(k)
Complimentary subscription to digital fitness classes and wellness content
Recovery suite at HQ – includes a cold plunge, sauna, and shower
HIPAA Requirements: All associates are required to comply with the Health Insurance Portability and Accountability Act (HIPAA) regulations regarding the protection of patient health information.
HIPAA Requirements
All associates are required to comply with the Health Insurance Portability and Accountability Act (HIPAA) regulations regarding the protection of patient health information. This includes adherence to the organization's Notice of Privacy Practices and HIPAA Privacy Policies and Procedures.