RCM Performance Coach

Key Responsibilities

• Deliver 1:1 coaching sessions to Revenue Cycle and Patient Access staff to address execution gaps related to defects, delays, and compliance risks
• Partner with supervisors and managers to reinforce coaching frameworks, inspection routines, and accountability standards
• Develop frontline leadership coaching capability to ensure sustained performance improvement through management layers
• Execute targeted coaching interventions across eligibility verification, billing accuracy, denials management, collections, and compliance workflows
• Expand coaching support into Patient Access, Order Entry, Scheduling, and Delivery operations as business priorities evolve
• Develop and apply structured coaching playbooks, checklists, and inspection standards for high-risk workflows (eligibility checks, prior authorizations, claim submission, denial prevention, refund processing)
• Validate analyst findings through workflow audits, file reviews, and direct observation of frontline execution
• Translate defect patterns into actionable coaching plans that drive measurable performance improvement
• Track behavioral changes and validate effectiveness through downstream operational metrics (e.g., denial rates, AR days, clean-claim performance)
• Partner with Training and Quality to reinforce compliance and documentation standards without duplicating formal training efforts
• Collaborate cross-functionally with RCM leadership, Patient Access, Finance, Compliance, and Operations
• Serve as a feedback conduit between frontline execution and leadership to inform operational decisions and improvement strategies

Other Functions

• Support competency validation and recertification cycles as part of operational cadence
• Absorb and contribute to process documentation and standardization efforts
• Participate in team huddles, RCA discussions, and continuous improvement initiatives
• Contribute to development of performance dashboards and reporting inputs as needed