RCIS Business Change Lead

Key Responsibilities

• Lead and execute initiatives aligned with enterprise priorities and long-term goals.
• Jointly with the head of market execution drive the implementation of ease of doing business for our agents supported by technology.
• Identify opportunities to optimize our business model, systems, tools, and service delivery.
• Partner with Product, Technology, and Operations teams to align platform capabilities with business strategy.
• Influence and collaborate with cross-functional leaders to drive execution of strategic initiatives.
• Promote a culture of change leadership, accountability, and continuous improvement.

Basic Qualifications

• Bachelors Degree and 7 or more years of experience in the Claims, Consulting, Risk Engineering or Underwriting area OR
• High School Diploma or Equivalent and 9 or more years of experience in the Claims, Consulting, Risk Engineering or Underwriting area OR
• Zurich Certified Insurance Apprentice, including an Associate Degree and 7 or more years of experience in the Claims, Consulting, Risk Engineering or Underwriting area AND
• Experience in Organizational Effectiveness or Change Management
• Experience in the application of existing and/or change management methodologies and tools
• Project management experience

Preferred Qualifications

• 8+ years of experience of system design, strategic operations, or enablement roles.
• Deep experience to improve ease of doing business for Agents
• Strong analytical, problem-solving, and program management skills.
• Proven ability to drive results across complex, cross-functional environments.
• Excellent communication, leadership, and stakeholder engagement abilities.

Pay and Benefits

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us.

The pay range shown is a national average and may vary by location. The proposed Salary range for this position is between $115,200 and $165,000, with short-term incentive bonus eligibility set at 20%.

We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here.]